Trusted by High-growth D2C Brands

Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.

Designed for the D2C Businesses. Built for Scale. 

Transform fragmented touchpoints into cohesive experiences – enabling smarter personalization, faster
resolution, and stronger loyalty from first click to repeat purchase.

AI-engineered CX
Across the Entire Customer Lifecycle

Path to Purchase
Path to Purchase
(Marketing)
Purchase
Purchase
(Sales)
Post Purchase
Post Purchase
(Service)
Hyper-personalized
Engagement
Hyper-personalized engagement
Deliver tailored campaigns when customer interest peaks.
Smart Assisted
Selling
Smart Assisted Selling
Drive conversions via AI led real-time interactions and nudges.
Order
Status
Order Status
Provide real-time order updates and rescheduling options.
Nurture Inactive
Leads
Nurture Inactive Leads
Drive inactive leads to re-engage with contextual nudges.
Cart
Abandonment
Cart Abandonment
Improve cart recovery with instant communication in the app.
Return &
Refund
Return & Refund
Automate refund flows with appointment-based validation.
Product
Inquiry
Product Inquiry
Answer product inquiries instantly through automation.
Payment Reminders & COD Confirmation
Payment Reminders & COD Confirmation
Automate payment nudges and verify COD intent.
Churn
Prediction
Churn Prediction
Identify dropout signals to retain high-value buyers.
Instant Delivery
Assistance
Instant Delivery Assistance
Respond to queries instantly via voice and chat.
Smart Upsell &
Cross-Sell
Smart Upsell & Cross-Sell
Suggest relevant add-ons based on purchase behavior & provide offers.
Product
Adoption
Product Adoption
Educate customers with proactive tips, how-to guides, and usage insights.
Behavior
Insights
Behavior Insights
Tailor conversations and offers by decoding customer sentiment in real time.
Real-time delivery-related query resolution
Real-time delivery-related query resolution
Seamless response to delivery queries across channels instantly.
Product
Feedback
Product Feedback
Collect insights post-delivery to improve products.
Products
  • CXi Reach
  • Auto Dialer
  • CXi Switch
  • Voice AI Agent
  • Chatbot
  • CXi Pulse
  • DMS Integration
  • CRM & DMS Integration
  • Dialer & IVR
  • Omnichannel+
  • Agent Assist
  • Knowledge AI
  • Voice AI Agent
  • CXi Audit & Pulse
  • IVR & Dialer
  • Voice AI Agent
  • CXi Pulse & Audit
  • CXI Switch
  • Chatbot
  • Agentic AI
  • Knowledge AI
Business Impact
50%

reduction in
lead leakage

45%

more
bookings 

25%

increase in service
appointment compliance

18%

increase in test drive
conversions

4X

 higher NPS
response 

25%

reduction in
AHT 

20%

more demand
creation

40%

increase in agent
productivity

15%

more
upsell

CX That Drives Outcomes
Stories from Leading D2C Brands

Customer-first CX
Transformation 
Centralized campaigns, improved agent utilization, and leveraged customer insights to boost sales and improve services. 
15%

Higher Business Growth 

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Improved Last-Mile Delivery
& Lower Product Returns 
Eliminated silos, empowered agents, automated updates, and better return handling leading to reduced no-shows and higher satisfaction. 
25%

Lower Operational Cost

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Here's What Our Customers Are Saying

Lead End-to-end CX Transformation with Ozonetel 

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