Healthcare
How Healthians Improves CSAT by 36% with a Consultative, Omnichannel Solution
Learn how Healthians meaningfully engages customers through phone calls and WhatsApp to boost customer satisfaction and lead conversions.
Learn how Healthians meaningfully engages customers through phone calls and WhatsApp to boost customer satisfaction and lead conversions.
Healthians, one of India’s leading health tech brands, provides diagnostic and pathology solutions to millions of Indians every day. They believe in harnessing technology to make the lives of each of these patients easier.
This fast-growing start-up continually seeks solutions that help build meaningful relationships with their patients and make the diagnostic experience more pleasant and effortless for them.
Whenever there has been a new option, feature, or way of communicating with customers, Ozonetel is the first to bring it to us and this has given us many competitive advantages. Their onboarding and support have been exceptional because of which we have been able to implement a successful WhatsApp strategy
Healthcare
CCaaS Platform on WhatsApp
Virtual Number Masking
Intelligent Routing
Sticky Agent
Custom Integration
Healthians wanted to make it easy for their patients to book a test from anywhere, while also building a more meaningful relationship with them.
With our solution, they provided patients with personalized communications and a consistent point of contact across calls, WhatsApp, and digital channels.
This personalized, omnichannel solution was highly successful. Patients responded positively to having the same advisor across channels and were engaging more — especially over WhatsApp — leading to higher customer satisfaction (CSAT) and conversions across campaigns.
