See it in action
Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.
Reduce operational costs & boost agent utilization
Contact center solutions built for BPOs
Match your current BPO needs with software that offers expansion as your business grows.
Trusted by 2500+ Businesses
Boost your BPO's functionality
The right technology can help your BPO function to it’s best capacity
with smart workflows, high customer satisfaction levels, and
optimum agent and resource utilization. With changing local and
global dynamics, scattered work teams, and a far more discerning
customer, transforming your system to one that allows for
flexibility, cost savings, and the ability to scale is the need of
the hour.
You need a cost effective, enterprise grade call center solution that
lets you scale up or scale down on a monthly-basis—as per your
seasonal demands— to keep operational costs lower. A reliable
system that can integrate with other solutions and use data, AI &
omnichannel capabilities to enable optimum performance.
Lowers operating costs
Using Ozonetel, businesses have reduced total cost of operations by 50%
Flexible monthly plans
You can increase/ downsize agents instantly, as per seasonal demand.
Cost-effective
Best price points. Free CRM
integrations, deployment &
customer support.
Flexible deployment options
Pure, Hybrid, & Private Cloud options. Can combine with existing Legacy PBX. Let’s you choose your SIP trunks.
Enterprise-grade features
Ozonetel offers an array of intelligent contact center features to
boost operational efficiency as well as customer and agent
satisfaction.
Flexible pricing allows Ozonetel to grow with you
Easily scale your business
Add and remove someone from your team or CRM seamlessly. So you can expand your platform and team effortlessly to meet your activity levels.
Our flexible, monthly, pay-as-you-go pricing makes it easy for you to scale up or downsize anytime. And our international presence with local phone number availability across 160+ countries ensures that we can support your expansion plans across the country or world. With Ozonetel, you get enterprise-grade features right from the start, and you can add more AI-based capabilities as and when you need them.
Calls, chats, social media - all in one place
Optimize customer experience with the Ozonetel CX hub
Build the seamless, fast, personalized communications your modern customer craves.
Ozonetel CX hub is the easiest way for contact centers to explore omnichannel capabilities. Our unified platform enables you to use the same teams to handle calls, chats, and social media. This makes it easy for you to explore and scale new digital channels without any heavy investments or team-building efforts. Moreover, our in-built contact manager helps you ensure a consistent customer experience even before you’re ready to invest in a CRM. And our chatbots can ensure high efficiency and low cost of operations while giving customers the 24/7 availability and fast responses they crave.
Ozonetel BPO call center features
Ozonetel Auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
run a successful outbound campaign.
Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
Seamless CTI
Seamlessly integrate with almost any readym- -ade or homegrown CRM to boost productivity.
Automated recordings
Auto record calls and view recordings against customer tickets for easy tracking.
Sophisticated monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Mobile app
Manage your business's call center services from anywhere while tracking every call.
Smart routing & ACD
Accelerate responses with sophisticated routing & automatic call distribution.
Answering machine detection
Skip answering machines to connect agents only to live prospects.
Text-to-speech
Quickly automate & personalize IVR messages
Call recordings
Automatically record every call and view it alongside prospect data in your CRM.
Amazing customer reviews
