KOOKOO Cloud platform WhatsApp Integration

00:00 22 August in CRM Integration by Jordan

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Essential Features for a Small Business Call Center Software

00:00 28 May in Ozonetel by Jordan

Technology has made it possible. Today, every small business can access advanced tools to manage and improve their inbound and outbound calls. Take Big Basket, for example. 10 years back, they had just 7 agents for customer service. They took advantage of cloud contact center software...

What is IVR? And 7 ways your business can use it.

00:00 21 May in IVRs by Jordan

What is IVR? 'Welcome to XYZ business, the world’s best business. For customer support executives dial 1. For sales, dial 2.' At some point, we have all heard this automated voice greet us. When we dial a number on our keypad, it seems to connect us to the right...