How Can Your Contact Center Deliver Omnichannel Service?

16 July in Customer Experience, Telephony For Support

What is Omnichannel Service? Omnichannel Service is a unified, customer-centric approach to managing seamless interactions across multiple touchpoints. Today, businesses interact with customer on multiple channels: email, chat, phone, social media. The customer expects consistent service across these channels. They also expect to be recognized on all...