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8 Tips to Select a Small Business Phone System for Efficient Sales

22 September in Telephony For Sales by engageozonetel_admin

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Customer Support Training & Development: Tips from the experts

21 September in CRM Integration, Customer Experience by kimsuka

We know what goes into making a great contact center solution. But what goes into making a great contact center agent? Sundeep Gursahani, Senior Manager, PISPL, has over 12 years’ experience, working in the contact center industry. He shares with us the top 4 skills...

How To Achieve Call Automation With Kookoo?

14 September in CRM Integration by Jordan

Want to make your outbound calling process more efficient? Use call automation. Kookoo has all the tools you require to automate your outbound sales calling as well as many of your inbound processes. Here are 5 ways in which you can use KOOKOO for call...

Predictive, Progressive or Preview Dialer? A guide to what’s best for your business.

05 September in Telephony For Sales by Jordan

What Is Contact Center as a Service (CCAAS)? How Does It Work?

05 September in Ozonetel, Telephony For Sales, Telephony For Support by Jordan

A contact center is vital to your business. A good contact center lets customers contact you via different mediums like phone, text messages or even WhatsApp. Advanced technology helps you resolve issues promptly, track all communication, and glean insights needed to improve your business. But, did...

What Is The Difference Between Inbound And Outbound Call Centers?

03 September in Ozonetel by Jordan

Typically, a place that maps more incoming calls is called an inbound call center. On the other hand, centers that make more outgoing calls are called outbound centers. The tipping point, for the sake of clarity, is 50%. So, if a contact center makes more than...

Why your contact center needs to integrate Facebook Messaging

30 August in CRM Integration by Jordan

We’ve said this before, and we’ll say it again: Customer support must, must, absolutely must be omnichannel. Contact centers need to embrace more and more mediums of communication. With over 2.23 billion active users (Q2 2018, Source: Facebook), Facebook is definitely not a medium you...

KOOKOO Cloud platform WhatsApp Integration

22 August in CRM Integration by Jordan

Call Center Performance Benchmarking

04 August in Ozonetel by engageozonetel_admin

How Does your Call Center measure up against Industry Standards? ...

3 Gaps In The Live Chat Experience. And 1 Simple Solution.

17 July in Customer Experience, Telephony For Support by Jordan

Live chat fills the need for instant human support on your website.It increases conversions, average order values (AOV) and customer satisfaction. It allows concurrent activities, letting both agents and customers multitask while using chat. However, like all channels, it has its shortcomings. The Problems People still...