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How can Speech Analytics tell if my customer is happy or not?

17 October in Speech Analytics

At the beginning and end of every call, your Speech Analytics system displays customer mood on your Agents dashboard. How does a machine understand whether your customer is happy or not? It uses two things: Natural Language Processing Sentiment Analysis Natural Language Processing. Conventionally, people used programming languages to...

10 ways a Freshdesk CTI Integration improves customer support

09 October in CRM Integration, Ozonetel

The Freshdesk integration with you cloud telephony software opens a whole host of features to the Freshdesk user. These features will allow them to increase customer satisfaction and improve agent productivity. The features include: Unified Window with click to call functionality: reduce frustration and save time. Screenpop Integrations:...