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What ensures an intuitive, efficient contact center UX?

00:00 27 December in Ozonetel by Brian

What ensures an intuitive, efficient contact center UX? Correct answer: You. Because it is only by looping in all users from start to finish, at every stage of the UX design process, that an intuitive, efficient contact center UX evolves. Right from the time a caller connects...

Predictive Dialer Vs Power Dialer

00:00 21 December in Ozonetel by prerna

Auto dialers are of many kinds. This includes manual dialers, preview dialers, power dialers, aka, progressive dialers, and power dialers. How do you select what's right for your business? You should choose based on how many agents you have available, how good your data is,...

UX Design in the Contact Center: Who benefits?

00:00 15 December in Ozonetel by Brian

User experience or UX designing is important for your contact center. But it is important to identify your users’ needs first. Picture yourself as a consumer. Say you log on to an online shopping website. You browse through the menu, take your pick, order, pay and...

How to Enable Self-service for your Customers? A 5 Step Guide

00:00 13 December in Ozonetel by Jordan

What can self-service achieve for your contact center? It can reduce call queues, agent workloads and costs. It can improve customer experience. Both of the above. No prizes for guessing the correct answer! That’s right, self-service isn’t just about cost-saving for your contact center; it’s often...

Making international calls? Learn how to ensure high voice quality on VOIP calls.

00:00 22 November in Ozonetel by prerna

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