Best IVR Service Provider in India
Prashanth Kancherla
Jul 28, 2023 | 8 mins read
Best IVR Service Providers to Look for in 2023
Interactive Voice Response (IVR) systems have become must-haves for businesses that want to provide fast, efficient customer service while keeping costs in check. Whether it’s for banking, healthcare, or customer support, IVR solutions help companies in India manage high call volumes, guide customers quickly to the right support, and even offer self-service options.
Plus, the numbers speak for themselves: the IVR market in India is forecasted to reach $8.3 billion by 2030, driven by demand for efficient, cost-saving customer service tools across industries.
To help you take advantage of this growing trend, here’s a look at some of the best IVR service providers in India to consider in 2025
In this article, we will explore:
Overview of the Best IVR Service Provider in India
Before looking at each of the IVR call service provider in detail, here is a brief overview of the top IVR service provider in India along with their key features:| S.No | IVR Call Service Providers | Key Offerings |
|---|---|---|
| 1 | Ozonetel | Best for comprehensive, AI-driven solutions with omnichannel support and no-code IVR customization. |
| 2 | Office24x7 | Ideal for simple, round-the-clock virtual receptionist capabilities with automated, single- or multi-level IVR. |
| 3 | RingCentral | Great for enhancing customer experience with skill-based routing and advanced speech recognition. |
| 4 | Ameyo | Perfect for businesses needing customizable, multilingual IVR with drag-and-drop call flow design. |
| 5 | Nextiva | Recommended for natural, AI-powered conversations with CRM integration and intelligent call distribution. |
| 6 | NICE | Best suited for flexible IVR with CRM integration, speech recognition, and quick modification capabilities. |
| 7 | Servetel | Ideal for businesses wanting multi-level IVR, real-time call monitoring, and API-driven customizations. |
| 8 | Exotel | Best for scalable, no-code IVR setup with automated call blasting for high-volume customer engagement. |
| 9 | Nuance | Optimal for conversational IVR with advanced language processing and self-service options. |
| 10 | MyOperator | Excellent for reliable, 24/7 multilingual support with flexible call routing and high security. |
Best IVR Service Providers in India
Here is the list of the top IVR solution providers in India to improve your contact center business.
1. Ozonetel
Ozonetel IVR software is a comprehensive, enterprise-grade solution that has a proven record of improving call center operations and customer experience. Its modern IVR features include self-service, CRM & CTI integrations, dynamic skill routing, after-office-hours features, speech recognition, and conversational AI, among others.
It offers both inbound and outbound IVR (for polls, surveys or IVR blast campaigns) as well as auto-dialers to automate callbacks to those who abandon calls or are waiting in queue for longer than a predefined limit. You can also opt for drag-and-drop IVR features to build and iterate your IVR flow without any coding.
Your business can leverage Ozonetel’s omnichannel platform by seamlessly diverting calls from IVR to WhatsApp or other digital channels. Besides, you can also automate your IVR with Ozonetel’s state-of-the-art AI (Artificial Intelligence).
Reviews
- 4.6/5 stars
- “The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer feature. We can connect customers with another executive in a hassle free way.”
2. Office24x7
Office24x7 IVR software provides a personalized experience to customers when they reach a business number. You can set up a direct, single-level, or multi-level IVR for acting as a virtual receptionist that can start answering calls round the clock, handling customers’ general queries with automated and pre-planned coherent responses.
Reviews
- 4.5/5 stars
- “It is just really easy to use, and it is very convenient to take calls on it.”
3. RingCentral
RingCentral also has a good and well-structured IVR system with features that can positively improve customer experience. The IVR system allows you to enable self-service transactions and processes and comes with an efficient skill-based routing feature. RingCentral’s advanced IVR feature uses speech recognition and natural language processing to pick up keywords and terms from the caller’s voice to determine why they are calling.
Reviews
- 4.0/5 stars
- “RingCentral Contact Centre is the ultimate solution for our business, accommodating our vast and evolving needs under a single, unified platform.”
4. Ameyo
Ameyo’s best-in-class IVR system understands the growing needs and complexities of businesses. The IVR feature includes multiple-level IVR, multi-lingual Support, self-service options, easy CTI & CRM integrations, dynamic IVR, personalized messages, and non-business hours support, among others. Ameyo Synthesizer allows you to design your own interactions and call flows with a simple drag-and-drop tool and helps you configure ACD (Automatic Call Distribution) nodes for call distribution to Agents.
Reviews
- 4.3/5 stars
- “What I find most appealing about Ameyo are its robust features. The way it streamlines call management and integrates seamlessly with our other systems is truly impressive.”
5. Nextivia
Nextivia IVR systems make customer interactions more natural, faster, and enjoyable. It quickly adapts to callers’ real-time responses and allows them to maintain a natural conversation with the virtual phone system. The IVR features include Conversational AI, Voice recognition and NLP, Integrated CRM, Queue callback, Call Analytics, Call queueing, and Intelligent call distribution, among others.
Reviews
- 4.5/5 stars
- “I like having the convenience of a VoIP system for remote work and that there is a capability of having the app on both my desktop and my mobile phone.”
6. NICE
With NICE’s IVR software, you can reduce your call cost by allowing your customers to choose the type of help they want such as self-service or speaking to an agent. The IVR software comes with automated speech recognition & text-to-speech feature, automatic call-back facility, quick and easy modification, and with the ability to pull in essential customer data from CRMs like Salesforce.
Reviews
- 4.3/5 stars
- “CXone has been much easier to use than several of our previous applications. It’s very intuitive and tasks can be done quickly.”
7. Servetel
Servetel offers the best-in-class multi-level IVR solution that can be hugely beneficial for your business. The notable features include programmable multi-level IVR, add-on application integration, built-in text-to-speech, live call monitoring dashboard, call bargaining. The IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements.
Reviews
- 5.0/5 stars
- “I am using their inbound and outbound calling solution and the best thing is the interface of their UI. Very friendly portal and it is very easy to access all the features.”
8. Exotel
With Exotel’s IVR software, you can customize the IVR menu according to your business needs and efficiently automate your business communication with the multi-level IVR number system. You can build your own IVR flow using drag-drop feature without the need to code them. You can use Exotel’s IVR call blaster integrated software to get customer responses at scale without involving agents.
Reviews
- 4.3/5 stars
- “With the Exotel cloud telephony solution, incoming and outgoing call handling among our remote and multi location offices has become easy and productive.”
9. Nuance
Nuance’s conversational IVR offering enables customers to speak freely and resolve their issues successfully, just as if they were speaking with an agent. The technology comes with a host of features including ANI matching, call steering, speech recognition and NLU, custom voices and text‑to‑speech support, among others. The IVR solution can help you reduce operational costs, encourage self‑service, and improve overall efficiency.
Reviews
- 4.5/5 stars
- “It brings AI to everyday conversation and helps in developing stronger relationships with the customers.”
10. MyOperator
MyOperator’s IVR System has been built on modern technology and comes with unparalleled features including customized call routing options, simultaneous ringing and routing of calls, flexible and easy user editing, different language options for IVR message. With an uptime of over 99.9%, round-the-clock customer support and assured security, MyOperator IVR is another excellent choice for contact centers.
Reviews
- 4.1/5 stars
- “The interface of the software is self-explanatory. Without even a demonstration, anybody can understand the software.”
Choosing the Best IVR solutions
That was our top 10 choices for the best IVR service providers in India. But of these 10, which one should you choose? Well, here’s a simple guide on what to look for in an IVR call service provider to ensure you make the best choice:
- Prioritize Self-Service Options: Your customers should be able to get basic help independently, like checking order statuses or making over-the-phone payments.
- Go for Omnichannel Support: With many ways to contact businesses (phone, SMS, chat, email), your IVR provider should be able to connect with customers on their preferred channel.
- Enable Scheduled Callbacks: A callback option reduces wait times and gives customers control over when they’ll be reached, improving their experience and easing the load on your team.
- Expect Quality Customer Support: Whether you encounter technical issues or need help configuring options, good support ensures you’re never left struggling alone.
- Seek Customization Flexibility: Choose a provider with customizable menus and options, such as adding a prompt for high call volumes or adjusting service options quickly.
- Check for Easy Setup: Providers with a straightforward installation process and accessible experts can save you a lot of headaches down the line.
- Look for Advanced Voice Recognition: Voice recognition technology ensures customers reach the right department without frustrating delays.
- Demand 24/7 Availability: Even if you don’t need live support 24/7, having self-service options accessible any time makes sure your customers aren’t left without help..
- Insist on Fast, Accurate Call Routing: Choose a provider with reliable routing capabilities, such as advanced voice recognition or automatic call distribution.
Conclusion
The best IVR service provider can improve caller experience, reduce wait times, and streamline operations by offering features like intelligent call routing, self-service options, and seamless CRM integration. And if you’re still not able to make a decision, sign up for Ozonetel’s 7-day free trial.
We offer a flexible and intelligent IVR solution that’s fully customizable to suit your business needs. With features like self-service, smart call routing, and CRM integration, Ozonetel’s IVR system is designed to help you manage high call volumes efficiently while ensuring a smooth customer experience
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Frequently Asked Questions
An efficient IVR system must offer cloud-based routing, call filtering, voice recognition technology, automated call management, visual interface, privacy & data security among other features.
Intelligent IVR is an enhanced, cloud-based Interactive Voice Response system that seamlessly adapts to callers’ real-time responses. This allows callers to have a natural conversation, unlike basic IVR solution that can only take a single input and perform a single action.
The two basic types of IVR services are inbound and outbound. Inbound IVR systems handle incoming call volume, while outbound IVR allows contact centers to proactively send communications to customers through multiple channels.
Both technologies streamline customer service & are designed to take the pressure off the agents. Chatbots allow humans to interact with digital devices as if they were talking to a real person while IVR is telephony-based technology offering a one-sided conversation where you are talking or typing while interacting with an automated system.
