Voice of Customer

Capture the Pulse of Customers with AI-engineered SWOT

Anticipate customer needs and address them proactively. Leverage AI-based insights to understand customer behavior, monitor sentiment, and prevent escalations—ensuring empathetic experiences, at scale.

Speak to an Expert

Provide Business Insights
That Matter

Analyze customer conversations in real time across sales, service, and upsell. Ensure every team is aligned with customer needs and revenue goals.

Improvement in
lead conversion
Increase in

CSAT
Higher

Sales
Increase in
Customer Retention
Higher upsell

Revenue
Reduction in
Resolution Time

How Brands Use VoC to Accelerate Growth

BigBasket analyzes patterns in customer complaints to fix delivery issues and operational gaps, boosting CSAT and repeat orders by 15%.
Kapiva uses AI agent for SWOT to understand purchase behavior, improve wellness products, and increase conversions by 20%.
Sobha Realty uses insights from sales conversations to identify top performers, uncover improvement areas, and drive 3X site visits.
And many more accelerating outcomes with smarter conversations
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.

Real-Time Customer Intelligence.

Right Where You Need It.

Use AI to analyze conversations, track sentiment, identify growth opportunities, and deliver personalized insights to every team.

Transform every interaction into intelligence. 

  • Summarize every conversation & identify critical insight your teams can act on instantly.
  • Auto-generate key topics or define custom parameters aligned with business priorities.
  • Detect early dissatisfaction to preempt issues and resolve them before they escalate. 
Hear what customers say. Understand what they want. 
  • Track customer sentiment and identify emotional triggers impacting campaign performance. 
  • Reveal key decision drivers – why customers choose you or move to competitors.  
  •  Use these insights to refine messaging, improve responses, and boost both conversions and CSAT.
Uncover what works. Improve what doesn’t. 
  • Analyze conversations across campaigns, products, customer segments, and organizational levels. 
  • Identify your customers’ top concerns, uncover root causes of pain points, and prioritize recurring issues. 
  • Integrate customer feedback to continuously innovate and improve your products and services. 
Insights, personalized, and prioritized
  • Create dashboards tailored to personas – be it leadership, product, marketing, or CX teams. 
  • Track KPIs that matter most to each business unit in real time. 
  • Empower faster decision-making with real-time & context rich insights shared across departments. 

Drive Revenue, Retention, and Results

From Every Customer Interaction

Stop Guessing. Start Knowing Your Customers.

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