Improve Your Agent Productivity & Customer Satisfaction with our LeadSquared Integration
During incoming calls, agent screen pops with customer information enabling a personalized greeting to each caller.
Your agent works within the Lead Squared CRM window while accessing all relevant information about the callers such as contact information.
Agents can also add notes into Lead Squared while they’re on the call.
Contextual discussion with customers helps boost agent productivity in resolving customer issues.
While agents are on the call, they can observe the caller details on the Screen pop up page.
What’s more, they can also initiate outbound calls from the LeadSquared CRM page.
Voice call is an integral part of the integration and the call is tagged as per the nature of the call
Once call is completed, the Call details along-with the recordings are passed back to LeadSquared CRM.
and explore Ozonetel’s readymade LeadSquared CRM integration.
