Call filter
Efficiently handle large call volumes
Screen and categorize incoming calls based on the unique needs of your business. Offer customization options such as caller ID, keywords, or call type for efficient call management.
INTERACTIVE VOICE RESPONSE- IVR Calling Solution
Fully Customizable, Intelligent IVR Solution
Build your own auto attendant, self-service, smart call routing, and more with our flexible, intelligent IVR solutions.
Trusted by 2500+ Businesses
What are IVR services?
IVR, or Interactive Voice Response, is a technology that allows callers to communicate with a computer-operated phone system through voice or keypad input. An IVR solution plays pre-recorded audio messages, guiding callers to perform actions based on their inputs, such as providing information, transferring calls or collecting responses. IVR service helps businesses efficiently manage phone calls by automating repetitive tasks and intelligently routing calls to the right department.
How does an IVR calling system work?
An IVR calling system is designed to optimize call handling processes, resulting in efficient and effective customer interactions.
Greet Professionally
Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.
Efficiently route calls
Create multi-level menus, after-hour call routing, callback options, and more. Route calls in ways that best utilize your agent’s skills, and minimize caller wait times.
Answer from anywhere
Route calls to agents working in remote locations, or working from home, based on their skills and time of the day.
Run outbound campaigns
Your IVR can also be used to conduct CSAT surveys, collect feedback or notify customers about offers or dues.
Speak to our sales representative to deploy our IVR solutions
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
Transform calls with modern IVR features
Do more with Ozonetel IVR System
Call queue management
Significantly reduce wait times
Place customers in a virtual queue to quickly assess their requirements. Offer options for self-service, connecting with an agent, leaving a voicemail, or requesting automatic callbacks.
Call recordings
Evaluate call quality effectively.
Gather valuable insights into customer-IVR interactions and agent conversations. Improve customer service offerings and provide training opportunities for both new and existing agents.
Self Service IVR
Boost your call handling capacity
Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.
Personalized interactions
CRM and CTI integrations
Our deep CRM integrations help you leverage existing customer data to instantly recognize callers and offer them tailor-made menus, self-service or call routing.
Intelligent Conversations
NLP drives conversational IVR
Transform interactions with conversational AI
We constantly upgrade our conversational AI capabilities so that your callers can converse freely with our IVR.
Types of IVR Calling System
IVR service come in various types to cater to diverse business and customer preferences
Hosted IVR
Hosted IVR, provided by third-party service providers via the internet, delivers enhanced flexibility, scalability, and cost-effectiveness to businesses, compared to traditional IVR. It can easily integrate with other cloud-based tool such as CRM, analytics, and chatbots.
Drag & Drop IVR
This type of IVR is simple to use and doesn’t require any coding knowledge to design. Drag and drop IVR offers real-time customization, empowering organizations to dynamically address emerging challenges. Hosted IVR and Drag and drop IVR are not mutually exclusive, as some Hosted IVR solutions may offer Drag and Drop features.
Agent-assisted IVR
This IVR solution is designed to improve agent productivity and route calls to the most suitable agents. The IVR service also provides agents with relevant information about the callers before they answer the call.
Outbound IVR
Leverage outbound IVR solution to reach out to customers or prospects for various purposes such as marketing, sales, surveys, reminders, or notifications. Deliver messages, gather customer feedback, provide interactive choices, or connect with an agent when needed.
Why Ozonetel?
Perfect for a growing call center needs
Robust & Resilient
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24 x 7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
Frequently Asked Questions
Ozonetel’s IVR solution can significantly improve inbound call center management by automating call routing, providing self-service options to callers, and ensuring efficient handling of customer inquiries, ultimately enhancing overall customer experience.
An IVR service is a telephony technology that helps businesses to engage with callers through automated voice menus. IVR calling system enables callers to effortlessly navigate, access information, or use services through keypad inputs or voice commands, enhancing their interactive experience.
You can reach out to Ozonetel website and request a free demo or a quote for IVR calling system. You can also contact them by phone or email for more details.
For USA, you can call +1-408-440-5445 or email [email protected]
For India, you can call 1800-123-150150 or email [email protected]
Ozonetel’s IVR solution offers a range of features including call routing, self-service menus, integration with CRM systems, personalized greetings, call recording, analytics, and more. These features are designed to streamline call handling and improve customer interactions.
There are various types of Interactive Voice Response (IVR) solutions, including traditional IVR, drag-and-drop IVR builders, hosted IVR, outbound IVR each catering to different business requirements and preferences.
Yes, it is possible to integrate Ozonetel’s IVR calling system with your existing software. Ozonetel provides open API library for customization and integration with various applications such as CRM, ERP, chatbots, analytics etc. You can also use Ozonetel’s built-in integrations with popular platforms such as Salesforce, Zoho CRM, Zendesk, Freshdesk, HubSpot etc.
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