FRESHDESK CALL CENTER INTEGRATION

Plug & play a complete contact center within Freshdesk

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Trusted by 2000+ Businesses

How does Freshdesk VOIP integration boost customer satisfaction?

Personalize every call, boost first call resolution, and supercharge productivity
unified window
Unified window

Agents see relevant customer information 30% faster.

auto_logging
Auto logging

Each call is treated as a ticket and is auto-logged.

call recording
Call recordings

All calls are recorded & stored against customer tickets.

skill-routing
Skill Routing

Autoroute calls to the right agent with custom logic.

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Scale up to meet enterprise needs

Here is why Ozonetel’s Freshdesk CTI is the best bet for growing businesses
Do more from within Freshdesk

Agents can click to call, answer calls, mute, place customers on hold, or conduct warm, blind, and consultative transfers from right within their Freshdesk window.

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Support from anywhere

Ozonetel’s cloud solution has points of presence across 150 countries for crystall clear voice interaction from anywhere. Works in both PSTN & VOIP countries.

Cloud-based & Cost-Effective Phone Dialers
Excellent management features

Manage multiple campaigns with live monitoring across them all. Keep a tab on performance & agent productivity with 70+ real-time & historical reports.

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Loved by 50,000+ users across the globe

★★★★★ 4.5/5

High Performer
for 4 consecutive years

★★★★★ 4.5/5

Capterra’s
Top 20 Predictive dialers

★★★★★ 4.5/5

Call Center, Auto Dialer &
Predictive Dialer Front Runner

★★★★★ 4.5/5

Auto dialer, Predictive Dialer
& Call Center Category Leader

Why Ozonetel?

The dependability you need
Robust & Resilient
  • ISO-Certified
  • 99.9% Uptime
  • Handles 2.5 billion calls annually
Unmatched adaptability
  • Monthly pricing. Scale up or down in minutes
  • Open API library for customization if needed
  • Option to work with your existing SIP trunk
Stellar support
  • 24/7 live phone support
  • Free onboarding and training
  • One point contact from sales to onboarding

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole Ozonetel team is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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It's not just a telephony dialer. The best part of this solution is we can design it based on our needs – a very intelligent system which keeps a track of everything including IVR, call routing, queue logic, agent productivity, seamless integration with CRM, and the best part is dynamic call prioritization...See More
"A pleasant experience with a mutual vision to grow and enhance"
Read More
The whole Ozonetel team is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A pleasant experience with a mutual vision to grow and enhance"
Read More
The whole Ozonetel team is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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