ECOMMERCE CALL CENTER SOFTWARE

Build lasting customer relationships with eCommerce call center services

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Trusted by 2500+ Businesses

eCommerce call center software

Eliminate the need for excessive hardware setups and instead manage all of your calls and messages from a central location.
inboud support
Inbound support solution

Instantaneously respond to leads

Fast responses and resolutions lead to happy customers. Use our call flow designer, interactive voice response, and chatbots to balance 24 / 7 self-service with live agent conversations. Use our advanced call monitoring to improve first-call resolutions. Tap into our deep CRM integrations to recognize and prioritize your high-value customers.

outbound service sale
Outbound sales

Burn through call lists

Our eCommerce call center software enables proactive support, automated call backs, and large-scale telemarketing campaigns using our outbound solutions. Notify customers on transit delays, abandoned cart reminders, new product notifications, promotional offers, and more via automated calls and SMS texts.

self-service IVR
Easy-to-scale Omnichannel solution

Add and manage your digital channels with ease

Today’s tech-savvy customer expects you to be available on the same channels they use and love. With Ozonetel’s contact center software, it's easy to start and scale communications on new digital channels using the same platform.

Text to Speech
Call transcriptions

Monitor agent performance

Ozonetel offers advanced call monitoring tools to improve training, compliance, and call center performance. This includes call recording, live call monitoring, 70+ performance reports, and advanced options such as automated call transcriptions.

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Auto dialer for eCommerce services

eCommerce businesses use auto dialing software to streamline the communication process with customers.
Handle High Call Volumes

What is auto dialing?

Auto dialing is the process of using software to automatically dial and connect your agents with customers via phone. With auto dialing, agents don’t need to find and dial phone numbers within a database or wait for a call to be answered. It also eliminates the time wasted trying to connect with busy phone lines. Auto dialers are an integral part of Ozonetel’s eCommerce call center software.

scale with ease

How can eCommerce retail benefit from auto dialing?

Boost customer satisfaction by enabling automated callbacks so callers don’t need to wait in long call queues anymore.

Automate calls at various touchpoints in your customer journey to improve and personalize customer experience.

Use our call center software automation to boost your sales teams’ efficiency across telemarketing and customer engagement campaigns.

 
Open API

Optimize customer experience with the Ozonetel CX Hub

Build the seamless, fast, personalized communications your modern customer craves. 

We created CX Hub so that businesses could combine the power of AI and human support across voice and digital channels. eCommerce companies use this advanced call center software for call monitoring, unified view of customer data, and to provide an omnichannel customer experience. Our AI-based interactive voice response and chatbots help ensure 24 / 7 availability. With deep CRM integrations, you can offer personalized support and higher customer satisfaction all while lowering cost-per-customer.

Learn more about our eCommerce call center software
See it in action

Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.

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Ozonetel call center features for small business

Ozonetel auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
Modern IVR

Reduce cost-per-customer with self-service and multi-level IVR options.

Seamless CTI

Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.

Automated recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated monitoring

Boost performance with live monitoring, sentiment analysis, and whisper and barge-in tools.

Mobile app

Manage your eCommerce call center services from anywhere while tracking every call.

Smart routing and ACD

Accelerate responses with sophisticated routing and automatic call distribution.

Answering machine detection

Skip answering machines to connect agents only to live prospects.

Text-to-speech

Quickly automate and personalize IVR messages.

Call recordings

Automatically record every call and view it alongside prospect data in your CRM.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class. I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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It's not just a telephony dialer. The best part of this solution is we can design it based on our needs. A very intelligent system which keeps a track of everything, from IVR, calls routing, queue logic, agents productivity, seamless integration with CRM, and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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