Automate. Integrate. Personalize.
Automate first-level interactions on any channel with our proprietary AI.
Recognize and give agents complete context, no matter what channel your customer contacts you on.
Your contact center and CRM act as one, seamlessly sharing information & easing agent workflows.
Let more customers connect with you; at their convenience. Use automation to handle higher call & chat volumes across digital and voice channels. A single AI deployment can triple your interaction capabilities while cutting costs per contact.Â
When customers and prospects have to repeat information, every time they switch channels, it drastically reduces satisfaction and conversion rates. CX hub gives your agents relevant customer information from across all their interactions.
By providing quick, 24/7 self-service, you ensure that customers get faster-than-ever responses on the channels they love. And you free up your agents to ensure a better experience on call and chats that really need human intervention.
Our monthly price plans and unique interface lets you scale up or downsize agents in any channel, and even use the same teams to manage multiple channels.
Our open API platform has helped hundreds of businesses customize dashboards, and develop unique workflows.
Only Ozonetel offers unmatched personalized onboarding, training, and 24/7 live phone support.
Build complex IVRs including self-service IVRs or simple chatbots with a drag & drop interface.
Route calls and chats by department, timings, or customer needs.
Let blended agents manage both chat & voice channels on a single interface.
Agents automatically view relevant customer details and interaction history whenever they chat or speak to customers and prospects.
Automatically log every chat and call with transcripts & recordings within CRM.
AI-based speech analytics and 70+ live and historical reports.
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