One Widget for All Touchpoints Across Customer Lifecycle.
CXi Switch empowers businesses to take full control of conversations across marketing, sales, and service, creating truly seamless journeys throughout the customer lifecycle.
Drive more conversations by helping customers reach you instantly. Reduce friction across all touchpoints and turn every interaction into a meaningful engagement.
Equip your sales teams to engage customers when interest is highest through personalized, contextual conversations and drive more conversions.
Resolve issues faster and improve CSAT with instant connectivity. Elevate support interactions through better experiences and increase retention.
Increase engagement with customers at the right moment using a widget. Power instant voice and digital conversations across apps, websites, online ads, newsletters, in-store displays, digital kiosks, and other touchpoints.Â
Design seamless customer journeys with all the powerful capabilities of the oneCXi platform. Drive personalized interactions through self-service bots, visual IVR, and routing conversations to the right teams, instantly.Â
Connect easily with any third-party CCaaS platforms over the internet, with seamless compatibility. Leverage existing investments and add new ways of engaging your customers. Â
Drive seamless exchange of messages while actively engaged on a voice call with the same customer. Enable quick document exchange during calls to transform sales and customer service.Â
Improve customer experience and business performance with insights from billions of conversations in real-time.Â
Improved lead conversion
with instant conversations & targeted outbound addressing drop-off points in the customer journey.
Higher customer LTV
with superior brand experience, driving higher conversions & retention. ​
Improved product stickiness
through greater app engagement, leading to more conversations & transactions within the app ​
Improved operational metrics
due to enhanced agent productivity and reduction in call abandonment rates.​
Loss in privacy
with all conversations & transactions secured within your native digital assets.
G2 Momentum Grid
