Enable Seamless Omnichannel Communications with CloudAgent

Businesses of all sizes can leverage Ozonetel CloudAgent to streamline their contact center operations, simplify management, and supercharge agent productivity.

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What is CloudAgent?

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications.

Why Choose Ozonetel CloudAgent?

Here is why Ozonetel is loved by users and recognized as a global CCaaS Leader.

Unified Dashboards. For Effortless Omnichannel CX.

CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more.

Your agents can effortlessly switch between voice and digital channels on a single dashboard. 

Ensure conversational continuity for your customers across channels.

Deep CRM Integrations. For Unmatched Automation.

With our readymade CRM integrations, you auto log call data and call recordings into your CRM. 

Agents click-to-call or answer calls from within the CRM itself.

They view customer data as they speak, resolving queries 25%-35% faster.

Integrated your CRM
Superior Monitoring. For Transformed Agent Performance.

CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters.

Supervisors get a bird’s eye view of everything happening on their floor.

You track and assess metrics across campaigns and teams for actionable training insights.

Due to the stable & robust solution we are consistently managing
AHT of 2.5 minutes and able to achieve industry-leading FTR of 85%

Hari Menon | Co-founder and CEO, BigBasket

CloudAgent Features You’ll Love

Ozonetel CloudAgent is packed with every feature your business needs to manage contact center operations, boost customer satisfaction, and increase agent efficiency.

Modern IVR

A low-code, customizable IVR with intelligent self-service and advanced call routing features.
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Advanced Dialers

Automate calls to leads & large databases. Distinctive, award-winning features to transform sales performance.
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Automated Call Distributions
Automated Call Distribution

Optimally distribute calls amongst agents to halve your handle times and significantly boost productivity.
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Live Monitoring & Reports

Monitor agent performance across 100+ parameters with easy-to-customize dashboards & reports.
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CRM Integrations

Readymade integrations with leading CRM & ticketing software. Custom integrations available.
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Open API

Open APIs let you extend existing capabilities to customize and optimize your workflows.
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Number Masking
Number Masking

Mask caller IDs so agents can speak with customers from their mobile phones without revealing phone numbers.
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Call Blaster

Send personalized voice notifications, reminders, or CSAT surveys to large databases with ease.
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Screen Recordings

Record and view agents' screens during and after calls to holistically identify their training needs.
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Voice Bots
Voice Bots

Powered by ChatGPT for human-like responses to repetitive queries.
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Conversational AI

Intelligent, real-time assistance to help agents resolve queries faster.
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Automated Call Quality Audits
Automated Call Audits

Audit calls across hundreds of parameters to identify agent training needs.
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Frequently Asked Questions

CloudAgent is a comprehensive contact center platform featuring Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence, and more. CloudAgent is recognized as a global leader by G2— the largest peer-to-peer software review site— within the CCaaS, Call Centre Infrastructure, and Auto Dialer categories

Yes, CloudAgent is Ozonetel’s cloud-native contact center software solution.

CloudAgent is one of the most feature-packed contact center solutions available today. Its features include Smart Routing/ACD (Automatic Call Distribution), VIP Routing, Circle & Time-based Routing, Queue Management and Fallbacks, Five Dialer modes with Advanced Retry Configurations, Dialer APIs, Call blaster, Live Call & IVR Monitoring and Reports, as well as Chat, and Social Media Integrations. For a detailed feature list, talk to sales

Ozonetel is SOC 2, PCI-DSS, ISO 27001, and HIPAA compliant.

If you are interested in purchasing Ozonetel CloudAgent, fill up our sales inquiry form and a sales representative will get in touch with you shortly.

If you are an existing CloudAgent user, you can login to your agent or supervisor dashboard here.

Cloudagent Lite is our virtual business phone system for small businesses. To know more about its pricing plans and features, talk to sales.

Amazing customer reviews

Utkarsh Srivastava, Associate Director, Treebo
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Ozonetel CloudAgent has effectively met our needs in skill-wise call distribution and filtering. The platform’s user-friendliness, minimal downtime, alternative options, and support of their dedicated team have exceeded our expectations
Paras Lamba, Assistant Manager, Livpure Private Limited
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Ozonetel CloudAgent is our go-to solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.
Nisha Patil, Assistant General Manager, Aceturtle
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I absolutely love Ozonetel CloudAgent! It is incredibly user-friendly and configuring the application is a breeze. The best part is the agent portal and dashboard, which has made managing our customer interactions so much simpler and more efficient.
Akash S, Team Lead – Support, Connect and Heal
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The hassle of looking for a sophisticated calling tool is solved when one switches to Ozonetel CloudAgent.
Mubashir Faraz, Associate Program Manager, ClearTax
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Truly amazed by Ozonetel CloudAgent's user-friendly experience, a top solution for agent call monitoring. The administrator dashboard with detailed insights is a standout feature!
Krunal Sugandhi, Sr. Manager - Quality + Vendor Management, Upgrad
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Ozonetel CloudAgent effectively addresses our need to connect with leads interested in our programs, making our outreach more efficient. Top-notch call quality, reliable connectivity, sorted reports, and exceptional support!
Brajesh Kumar, Deputy Manager - Service, Livpure
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The accuracy, transparency, and excellent tech support is amazing. They respond promptly, prioritize clients, and provide glitch-free real-time assistance via calls and emails.
Uzma Khan, Assistant Manager - Quality, Pazcare
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The comprehensive features offered all in one place, along with top-notch on-call service, are impressive. The platform has effectively solved our call recording and query identification requirements.
Mihir Nayak, Assistant Manager, Kreditbee
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Ozonetel CloudAgent's recent UI changes have made it exceptionally user-friendly. Its features are well-suited for our business needs, particularly for efficient call handling in our contact center.
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