Boost agent productivity for outbound calls
Contextual discussion with customer helps boost agent productivity in resolving customer issues. Agents while on the call with a caller
- Timely & accurate resolution of customer queries - Agent has access to the advanced call controls (Hold, Mute, Transfer, Conference) and can avail these options to resolve customer queries while on the call.
- After the call is over, agents can write notes about call, which helps in customer follow up.