INTERACTIVE VOICE RESPONSIVE SYSTEM

IVR has changed,
have you?

Let your IVR do more. Let it speak to your customers, understand them, offer self-service
or connect them to the right agent on both inbound and outbound campaigns

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Want to know what works best for you?



A Modern IVR Improves Productivity and Experience

GREET PROFESSIONALLY

Welcome messages, after hour messages & holiday messages auto play as per your specs. Easily create text to speech messages or upload recordings as per your convenience.

CONNECT FASTER

Callers choose from multi-level menus to connect to the right agent. Use pre-defined rules, queue traffic monitoring & real-time reports to manage wait times efficiently.

ROUTE ANYWHERE

Our Cloud IVR routes to remote agents wherever they are, even if they are not logged in— via browsers, landlines or mobile devices.

CAPTURE EVERY CALL

Voicemail, abandoned call reports, and callback alerts ensure you never miss a call or keep customers waiting too long.

REMIND OR UPDATE

Your IVR can be designed for outbound campaigns to auto send personalized announcements or greeting.

ANNOUNCE OR COLLECT FEEDBACK

Connect callers back to the IVR at the end of every call to confidentially collect feedback. Outbound campaigns can be designed to send

MULTI-LEVEL IVR

Guide Your Caller to the Precise Department

Our multi-level IVR gives your user more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number.

SELF SERVICE IVR

Let Intelligent IVR Deliver Self Service & Improve Experience

Intelligent IVR’s integrate with your CRM, ticketing or other databases to recognize customers when they call and route them according to your predefined rules. Self-service solutions allow callers to check ticket status, cancel, book and return items or get answers to Frequently Asked Questions with ease.

CONVERSATIONAL IVR

Let Callers Speak Naturally to Your IVR

  • KOOKOO Speech API uses Natural Language Processing to understand speech with a 92.4% accuracy.
  • Callers can say reply to IVR instead of keying in numbers
  • Conversational IVR can be used to collect feedback in a voice format too.
  • All voice recordings are converted to text for easy storage and analytics.

OUTBOUND IVR

Use Outbound IVR to send Personalized Message to Large datasets Automatically

  • Send outbound messages to announce, remind, for surveys or to collect feedback.
  • Link IVR with your database and personalizes messages.
  • Use speech capabilities, so people can talk to your IVR instead of using DTMF inputs.

VISUAL IVR

Reduce Frustration & Improve Options for Your Mobile-first Generation

  • Listening to long IVR menus is frustrating.
  • Visual navigation is 4x faster, and much easier.
  • Blends visual self-service options into your IVR.

All Features

    Inbound

  • Auto attendant
  • Single Level IVR
  • Multi-level IVR
  • Multiple extensions.
  • Multiple campaigns
  • Offline agent
  • Landline/Mobile call forwarding

    Routing

  • Office Hours routing
  • After hour routing
  • Skill-Based Routing.
  • Campaign based routing
  • Time based routing
  • Call Queuing
  • Call Queue Monitoring
  • Call transfer advice
  • Wait & Hold music

    Smart IVR

  • Customized self-service flow
  • Conversational IVR
  • Visual IVR
  • CRM integrations
  • Priority queuing
  • Sticky Agents
  • Natural language processing

    Outbound

  • Voice blast
  • Drag & Drop IVR Designer
  • Feedback IVR
  • Announcement IVR
  • Reminder IVR
  • Dynamic Value
  • Auto personalized message

    Reports & Analytics

  • Management dashboard
  • Agent status monitoring
  • Call traffic Report
  • Queue Analysis reports
  • Abandoned Call Alerts
  • Abandoned call reports
  • Live Wallboard

Testimonials

Resources

Create an IVR that's just right for you.

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