Let your IVR do more. Let it speak to your customers, understand them, offer self-service
or connect them to the right agent on both inbound and outbound campaigns
Welcome messages, after hour messages & holiday messages auto play as per your specs. Easily create text to speech messages or upload recordings as per your convenience.
Callers choose from multi-level menus to connect to the right agent. Use pre-defined rules, queue traffic monitoring & real-time reports to manage wait times efficiently.
Our Cloud IVR routes to remote agents wherever they are, even if they are not logged in— via browsers, landlines or mobile devices.
Voicemail, abandoned call reports, and callback alerts ensure you never miss a call or keep customers waiting too long.
Your IVR can be designed for outbound campaigns to auto send personalized announcements or greeting.
Connect callers back to the IVR at the end of every call to confidentially collect feedback. Outbound campaigns can be designed to send
Our multi-level IVR gives your user more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number.
SELF SERVICE IVR
Intelligent IVR’s integrate with your CRM, ticketing or other databases to recognize customers when they call and route them according to your predefined rules. Self-service solutions allow callers to check ticket status, cancel, book and return items or get answers to Frequently Asked Questions with ease.
Reports & Analytics
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%..”
Create an IVR that's just right for you.