Upgrade your IVR to a voice Bot. Let customers speak instead of typing into keypads. Offer enhanced Self Service or connect them to an agent faster than ever before.
Go beyond wait times & queues. Your AI Call Router will study customer mood, agent skill and more to create perfect matches at half the speed.
Digital Assistants recognize each customer’s, current mood, history and purchase patterns to give your agents the perfect personalization prompts. It also reduces work by doing their ACW and responding to voice cues.
Machine Learning can handle large data sets to give descriptive and predictive analytics. And you don’t need a querying language or software to tap your data power You just need to speak to it.
Repetitive tasks harm employee performance. People lose concentration, get frustrated & make mistakes. Your contact center can reassign any repetitive task to AI for fast, error-free performance—freeing your workforce for quality interactions.
Self-service is a convenient, quick and non-intrusive way for customers to solve many queries. Tasks that chat bots and websites do—can now be assigned to your contact center.
It isn’t humanly possible to go through every single call recording. But now, you just have to ask the questions— AI can analyze every single call’s contents to give insights you never had access to before.