CTI INTEGRATION - Integrate Zoho with Ozonetel's Cloudagent


Improve your agent productivity & customer satisfaction with our Zoho integration

Personalized greetings to callers + Streamlined agent workflows
  • For an incoming call, Agent's screen pops up with relevant customer information enabling a personalized greeting to each caller
  • Agent works within Zoho CRM while accessing all relevant information about the callers
    • - Contact information
    • - Make updates related to the conversation
Zoho CTI Integration,Agent screen within Zoho CRM
Zoho CTI Integration, advanced controls
Boost customer experience
  • Timely & accurate resolution of customer queries - Agent has access to the advanced call controls (Hold, Mute, Transfer, Conference) and can avail these options to resolve customer queries while on the call.

2 way information update
  • Voice call is an integral part of the integration and the call is tagged as per the nature of the call.
  • Once call is completed, the Call details along-with the recordings are passed back to Zoho.¬†

  • All calls are tagged with recordings for future reference¬†

No manual intervention needed for logging in calls

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Boost agent productivity for outbound calls

Contextual discussion with customer helps boost agent productivity in resolving customer issues. Agents while on the call with a caller

  • Can observe the caller details on the Screen pop up page
  • Outbound calls can be initiated within the Zoho CRM page

If you want to know more on Ozonetel's integration with Zoho CRM, check out https://www.zoho.com/crm/help/zoho-phonebridge/ozonetel.html

Additional monitoring tools available as part of this integration, for boosting the call center productivity
  • Live "System monitor" to view, monitor, hear your agents speak on a real-time basis
  • Live dashboards to view & monitor key call center metrics average talk-time, average pick-up time, call connect ratios etc.
  • Supervisors have real time view of call center load to help plan for additional resources to handle peak traffic time
  • Access to over 70 reports to review & improve agent & call center productivity
Ask for a free demo today to experience our solution!