Contextual discussion with customer helps boost agent productivity in resolving customer issues. Agents while on the call with a caller
If you want to know more on Ozonetel's integration with Zoho CRM, check out https://www.zoho.com/crm/help/zoho-phonebridge/ozonetel.htmlAdditional monitoring tools available as part of this integration, for boosting the call center productivity
So if you have a large number of leads and less time to reach out to them, it makes perfect sense to use a dialer. In this blog I will show you a way in which you can use a dialer to reach out to the leads in your Zoho CRM. We will be using the Cloudagent dialer to make the calls and the Zoho phone bridge integration with Cloudagent for seamless integration between Zoho and your call center.
The basic flow is