Organizations all over the world use Ozonetel’s call center software for their outbound calling processes. With Ozonetel you can set up a full-featured outbound call center, without any up-front costs . All that is needed is an internet connection.
Salient features of the call center solution are multiple dialers, readymade integration with all major CRM/ticketing solution and more than 70 reports that give a detailed picture of call center operations.
Maintain a high level of utilization and cost efficiency when it comes to your outbound contact center. Supported on CloudAgent – your trusted Cloud-based contact center solution – our Dialers help your sales teams and outbound calling teams improve their efficiency by more than 100%.
Use our Dialers to suit your business needs. Be it a sales process where leads need to be called instantaneously, customer support desk where customers need to be called back when calls go unanswered, or a simple IVR blast that you want to send to your existing or potential customers – our Dialers will enable you to meet these needs. Create integrations with our Dialer APIs and seamlessly service your Sales, Service, and Marketing needs for your business. We have 3 types of Dialers to suit your business needs:
This dialer is used to handle critical business calls. Calls are handled carefully, after complete review of customer information. The revenue generated per call in this case is high.
This dialer increases the productivity of agents and ensures each agent is utilized optimally. It is particularly ideal for small and mid-sized contact centers that face a large number of leads.
This dialer increases the number of calls handled per day, increases calling time, and reduces the interval between two calls. It is particularly ideal for large contact centers which generate cold calls/leads.
Language base routing
In progressive dailer, call can be initiated based on language preference, map the agent with a language and initiate progressive dialer.Only the admin can set the set the language preference
Real-time Dashboards & Reports
In the information age, we cannot ignore analytics. Ozonetel provides valuable reports and dashboards that help you make informed business decisions – all the while making your Contact Center more efficient.
Gives a complete picture of Call Center performance such as number of calls handled, total duration of calls, etc
Checks real-time Call Center performance such as number of active calls, number of busy agents, number of calls in queue, etc
Presents the overall call status for selected periods and SLA conformance of agent pickup time
Provides insight into agent performance
Shows a quick overview of call volumes and how resource load matches with call load
Reports agent performance in terms of percentage and average of calls answered, average talk time & pickup time
CloudAgent is the only Multi-channel Contact Center solution that allows your customers to seamlessly communicate with you via multiple touch points like phone, web, email, chat, sms and social media. We have integrated these multiple channels in our platform and no matter how the customer gets in touch with you, he gets a consistent response from the agent who is attending his call.
A single agent can carry on a number of different customer simultaneous conversations from the same dashboard.
Short Message Service (SMS)
Multi-channel automated self-service and outreach
Other Key Features