For Bigbasket, Ozonetel shortened the IVR and integrated with CRM to turn around the customer support.
- 99.67% of VIP calls answered in less than 10 seconds
- Avg. Handle Time reduced by 40% to under 3 mins
- Agent productivity at 70% — an industry-best
Did you know? Using Ozonetel...
You can not only increase productivity but also save costs for your business with Ozonetel.