For Bigbasket, Ozonetel shortened the IVR and integrated with CRM to turn around the customer support.
- 99.67% of VIP calls answered in less than 10 seconds
- Avg. Handle Time reduced by 40% to under 3 mins
- Agent productivity at 70% — an industry-best
For Bigbasket, Ozonetel shortened the IVR and integrated with CRM to turn around the customer support.
- 99.67% of VIP calls answered in less than 10 seconds
- Avg. Handle Time reduced by 40% to under 3 mins
- Agent productivity at 70% — an industry-best
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Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
Description, experiences: Curating communicative & collaborative customer journeys in Real Estate
