For Bigbasket, Ozonetel shortened the IVR and integrated with CRM to turn around the customer support.

  • 99.67% of VIP calls answered in less than 10 seconds
  • Avg. Handle Time reduced by 40% to under 3 mins
  • Agent productivity at 70% — an industry-best

Ozonetel Live

Latest Webinar

Dec 20, 2023. 3:30 PM - 5:00 PM IST

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For Bigbasket, Ozonetel shortened the IVR and integrated with CRM to turn around the customer support.

  • 99.67% of VIP calls answered in less than 10 seconds
  • Avg. Handle Time reduced by 40% to under 3 mins
  • Agent productivity at 70% — an industry-best

Ozonetel Live

Upcoming Webinar

April 20, 2023. 3:30pm - 5:00pm IST

Make it easy for your customers to reach you wherever, whenever, or to help themselves through bots pre-trained to solve retail use cases.

Learn more
Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate

Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate

Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate

Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate

Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate

Webinar Contact Center AI Customer Experience Sales

Description, experiences: Curating communicative & collaborative customer journeys in Real Estate