Agentic Voice AI
Across 12+ Languages. At Enterprise Scale.
- Drive up to 2x higher lead conversions
- Reduce cost per interaction by up to 50%
- Improve customer retention by up to 40%
From understanding intent to completing actions — instantly and autonomously.
e-Commerce
Order Tracking
NBFC
Loan Inquiry
Real Estate
Site Visits
Insurance
Policy Renewals
Healthcare
Appointment Booking
Bank
Card Activation
Real Estate
Site Visits
Driving Growth for Enterprise Leaders
Six Ways Our AI Outperforms Any Voice Bot
Each capability is purpose-built — not assembled from generic components.
Multi-Agent Orchestration
Coordinates specialized AI agents to handle complex, multi-step workflows autonomously — from intent detection to task completion.
Sub-Second, Human-Like Conversations
Seamless ASR + TTS + LLM integration enables natural, real-time conversations with instant responses and minimal latency.
Memory That Drives Relevance
Maintains conversation context, remembers customer history, and adapts responses dynamically across interactions.
From Understanding to Resolution
Detects user intent and instantly triggers the right workflow, ensuring every conversation moves toward
Conversations That Drive Revenue
Initiates calls for reminders, follow-ups, renewals, and cross-sell opportunities
Gets Smarter with Every Interaction
Learn from conversations, improve accuracy over time, and continuously optimize responses and
10 industries. One platform. Real results.
From BFSI to retail, telecom to healthcare — purpose-configured for each sector’s compliance, language, and workflow needs.
- Product inquiry — accounts, loans, cards with instant response
- KYC automation & compliance outreach at scale
- EMI reminders, collections & payment link dispatch
- FD renewals, credit card activation & grievance capture
- eKYC onboarding & re-KYC reminders for investor activation
- Dormant account reactivation & mandate collection
- SEBI-mandated trade confirmation & consent capture
- Corporate action alerts & risk profile refresh
- Lead qualification & instant routing to sales
- User onboarding, eKYC & activation drop-off reduction
- Loan eligibility, NPA collections & repayment nudges
- Product adoption & dormant customer reactivation
- Appointment scheduling & OPD query resolution
- Admission & discharge guidance without staff load
- Patient grievance logging & post-visit NPS surveys
- Medication refill reminders & subscription renewals
- Lead qualification — budget, timeline & property type
- Site visit scheduling & automated no-show reduction
- Price, floor plan & availability queries handled instantly
- Construction updates & post-booking engagement
- Lead qualification, eligibility & document collection
- KYC, loan term explanation & digital consent collection
- Empathetic collections with promise-to-pay capture
- Cross-sell top-up loans, insurance & loan renewals
- Policy inquiry — quotes, benefits & purchase links via voice
- Renewal reminders, discounts & lapsed policy revival
- Real-time claim updates, TAT tracking & document submission
- Cross-sell riders, critical illness & family plan upsells
- Order visibility — real-time tracking, ETA & delay alerts
- Returns & refunds — eligibility checks & pickup scheduling
- Cart abandonment recovery with personalized voice nudges
- Smart upsell & cross-sell recommendations based on purchase history
- Booking & confirmation support — tickets, PNRs & payments
- Refund assistance, cancellations & rescheduling
- Disruption management — delays, upgrades & rebooking
- Package upgrades & seasonal promotion campaigns
- Test drive booking, lead qualification & FAQ handling
- Service appointment scheduling & service reminders
- Vehicle finance assistance, EMI explanations & insurance support
- Dormant lead re-engagement for new model launches
The Infrastructure That Makes Enterprise Voice AI Actually Work
No ramp-up. No workarounds. A purpose-built AI orchestration layer that handles high-volume voice, multilingual complexity, and deep system integration
Layer 1: The Foundation
Purpose-Built Orchestration
Layer 2: The Framework
Multi-Agent Intelligence
Layer 3: The Integration
Hot-Swappable AI Stack
Layer 4: The Guardrails
Zero-Hallucination Design
Layer 5: The Oversight
AI Monitoring AI (Auto-QA)
The Tech:
Custom orchestration layer optimized for voice.
No off-the-shelf frameworks.
The Edge:
Sub-second latency and 99.99% reliability
at massive enterprise scale.
The Tech:
Domain-specific agents (Sales, Support, VAS)
routed by a master intent layer.
The Edge:
Complex problem-solving via a no-code,
visual drag-and-drop designer.
The Tech:
Real-time API connectors to swap TTS,
ASR, and LLM providers instantly.
The Edge:
Stay future-proof. Leverage the world’s
leading AI models without vendor lock-in.
The Tech:
Decoupled data layer using REST API-powered
channel lookups.
The Edge:
100% accuracy. Account data and order
statuses are fetched, never invented by AI.
The Tech:
A dedicated supervisory AI layer that audits
100% of "Agent AI" interactions.
The Edge:
Human-aligned quality scoring and full
transcripts available within 15 minutes.
Don't just automate. Orchestrate. See the Ozonetel difference in action.
Works With Everything You Already Have
No vendor lock-in. No forced migration. Just seamless integration.
Native Telephony Integration
Plug into your existing contact center infrastructure. Avaya, Genesys, Five9, Cisco, Amazon Connect — we support them all. • Inbound + outbound calling • Smart routing to agents when needed • Call recording and analytics • No hardware changes
CRM & Data Integration
Connect to Salesforce, Zoho, HubSpot, Microsoft Dynamics, or any custom CRM. AI fetches live data during calls. • Real-time customer record lookup • Automatic CRM updates post-call • Custom field mapping • Bi-directional sync
Knowledge Base Sync
Upload existing FAQs, policy docs, scripts. AI uses your knowledge base as the source of truth. Update anytime. • PDF, Word, Confluence import • Version control and updates • Multi-language support • Real-time content sync
API-First Architecture
Need custom integrations? Our REST APIs make it trivial. Connect to backend systems, payment gateways, anything/
• RESTful API access
• Webhook support
• Custom workflow triggers
• Developer-friendly docs
Zero-Friction Deployment.
Maximum Impact.
Go live alongside your existing systems — no disruption, no overhaul, no downtime.
Proven Across India's Largest Enterprises.
See what Agentic Voice AI delivers when it’s built for the use case — not adapted to it.
Agentic voice AI proactively engaged existing customers during service calls — detecting buying signals, surfacing relevant financial products, and converting routine interactions into cross-sell opportunities.
Custom agentic AI handles channel management, VAS, and error resolution across Hindi and 10+ regional languages — with real-time backend integration for zero-hallucination factual responses.
Voice AI automated EMI payment follow-ups for Muthoot's gold loan product — delivering measurable collection lift and freeing human agents for higher-value interactions, with significant cost savings across the campaign.
Delivered personalized engagement from the first second of contact — no menus, no hold time. —qualifying buyers, nurturing intent, and accelerating site visits.
Automated end-to-end workflows- orders, returns, refunds, and payments - along with real-time authentication. Intelligent escalation transfers complex queries to human agents with full conversation context already passed over.
Recognition That Comes from Results
