Make Every Agent Your
Best Agent

Empower every agent with instant AI insights, contextual recommendations and smart nudges to resolve faster, respond smarter, and drive more conversions — across every interaction.

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End-to-end response time

95%+

Response accuracy

40%

Shorter handle times

24/7

Always-on AI availability

AI That Thinks With Your Agents

Every answer your agents need — surfaced automatically, at the exact moment they need it, across voice and chat.

Real-time Guidance

On-screen prompts surface instantly during live calls and chats, steering agents toward faster outcomes without breaking conversation flow.

Sentiment-Aware Responses

Detects customer tone, intent, and emotion in real time and adapts suggested replies to match mood — turning frustrated customers into satisfied ones before issues escalate.

Next Best Action Engine

Continuously analyzes the live conversation and instantly recommends the optimal response, workflow step, or escalation path. Powered by GPT-4o with compliance checks built in.

AI Grammar & Tone Assist

Ensures every response is grammatically correct and brand-aligned before it’s sent. Delivers clear, polished, and professional communication every time.

Contextual Knowledge Retrieval

Surfaces the exact answer from your knowledge base in milliseconds — triggered automatically by conversation topics, without agents needing to search

Auto Call Transcript & Summary

Effortlessly generates post-call action items, summaries, and coaching notes — eliminating after-call work and ensuring seamless follow-up without any manual effort from agents.

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Lightning-Fast at Every Stage

From the moment a customer speaks, to the moment the agent sees the perfect response —
all in under one second.

Seamless Integration, Zero Disruption

Plug AI Agent Assist directly into your Knowledge Base without workflow changes

Contact Center Platforms

SIP Protocol, WebRTC, REST APIs

CRM Systems

SIP Protocol, WebRTC, REST APIs

Customer Channels

Voice, Chat, Email, Social Media

Real-time Performance Metrics

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Speech-to-Text

Azure + Google Cloud ASR

<200ms

Knowledge Retrieval

From your knowledge base

<500ms

Response Generation

Via GPT-4o

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End-to-End

From speech to agent action

What Gets Better — and By How Much

Area	How AI Agent Assist Helps	Impact
Agent Efficiency	Real-time prompts + contextual insights during every call	Up to 40% shorter handle times
Training & Onboarding	Guided workflows + live coaching replace extensive classroom training	Accelerated learning curve for new hires
Response Quality	AI-generated, brand-aligned templates standardize every interaction	Consistent CX across all agents & teams
Supervisor Feedback	Sentiment detection & real-time cues give instant performance visibility	Continuous improvement without call monitoring
CSAT & Conversion	Intelligent routing + next best action drive better outcomes	Higher CSAT & increased conversion rates
New Product Launches	Custom knowledge bases by agent or skill group updated in real time	Go live with zero ramp time