On 2nd August, 2018, our smart team worked overnight to deliver a complete, state-of-the-art WhatsApp Business Integration— within a span of 24 hours. This is like delivering tasty pizzas hot to a hungry tribe! After all, this has been a much-asked-for extension that will finally enable smarter usage of WhatsApp Business.
What can businesses gain from this integration?
For businesses that have a WhatsApp Business account, the KOOKOO cloud platform can streamline communications considerably:
- Businesses can customize Chatbots to greet customers in an instant and personal way on WhatsApp and provide basic self-service options.
- Based on the customer’s needs, the bots seamlessly escalate the interaction to human agents.
- Automatic Chat Routing routes messages to idle agents based on their skills. In case all agents are busy, customers are queued-up, and notified.
- Agents can handle multiple chats simultaneously.
- Screenpop Integrations ensure that agents have customer information on their fingertips.
- Supervisors can monitor chats and barge-in wherever needed. They can access agent performance and feedback reports in real-time.
- Customers can switch to voice support with a single click.
- At a backend, CRM is smartly and automatically storing all data with customized parameters.
- Customers can opt-in for regular updates, offers, announcements, and status updates. This creates a highly personal way for businesses to keep in touch, upsell and collect feedback from their customers.