What is an auto dialer?

An auto dialer, or auto dialer software, is a tool used to automate the process of calling telephone numbers. This is a particularly useful tool for sales teams across various industries such as eCommerce and financial services where maximizing the volume of outbound calls is essential for sales team success. Auto dialers are also particularly helpful for cold calling.

How does auto dialer software work?

Auto dialer software works by utilizing advanced automation technology to call phone numbers from a provided list. Once a call is answered, the auto dialer software will connect the sales or customer service agent to the receiving phone-line. Auto dialer software is immensely helpful for call center operations that conduct large volumes of outbound calls per day.

What is the best auto dialer?

Auto dialer software isn't just a tool to simply automate calling phone numbers from a provided list. The best auto dialer softwares are packed with features that optimize your outbound calling goals. Some features include list filtering, unproductive number detection, and integrations with popular CRMs.

Are auto dialers illegal?

Auto dialers are legal to use in the United States for calling landlines with or without the consent of the call's receiver. According to the FCC Actions on Robocalls, all automated and prerecorded call or texts to a cell phone are illegal without the explicit written consent of the recipient. Please research the respective laws of your recipient's country related to auto dialers before conducting any form of automated communication.

How do I automate phone calls?

Automating phone calls is very easy to do if you invest in a quality auto dialer software. Auto dialers allow you to automatically call phone numbers from a provided call list and they can even provide advanced features such as unproductive number detection, time zone management, and callback scheduling amongst other useful features.

Can auto dialers call cell phones?

In the United States, the FCC's Telephone Consumer Protection Act (TCPA) strictly prohibits the use of auto dialers when calling cell phones.

What is a cloud based auto dialer?

A cloud based auto dialer is a virtual tool used to conduct large volumes of outbound calls automatically. Cloud based auto dialers offer many benefits over traditional auto dialers because they are easy to implement, scalable, and do not require expensive IT teams to maintain them.

INTERACTIVE VOICE RESPONSE- IVR SYSTEM

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IVR System

Build your own auto attendant, self-service, smart call routing,
and more with our flexible, intelligent IVR solutions.

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How does it work?

Create & modify your IVR without writing a line of code.

Greet Professionally

Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.

Efficiently route calls

Create multi-level menus, after-hour call routing, callback options, and more. Route calls in ways that best utilize your agent’s skills, and minimize caller wait times.

Answer from anywhere

Route calls to agents working in remote locations, or working from home, based on their skills and time of the day.

Run outbound campaigns

Your IVR can also be used to conduct CSAT surveys, collect feedback or notify customers about offers or dues.

Transform calls with modern IVR features

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Self Service IVR

Boost your call handling capacity

Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.

Personalize every Interaction

CRM and CTI integrations

Instantly recognise your caller and route or answer calls accordingly.

Intelligent Conversations

NLP drives conversational IVR

Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system.

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At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.

Transform calls with modern IVR features

Do more with Ozonetel IVR System

Self Service IVR

Boost your call handling capacity

Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.

Personalize every Interaction

CRM and CTI integrations

Instantly recognise your caller and route or answer calls accordingly.

Intelligent Conversations

NLP drives conversational IVR

Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system.

Why Ozonetel?

Perfect for a growing call center needs

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Unmatched adaptability

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Frequently Asked Questions

Interactive Voice Response (IVR)

Interactive voice response, also known as an IVR system, is an automated phone system that helps direct inbound callers to the right department based on their input from a menu. IVR systems are a powerful way to guide your customers to the right contact center agent and to maximize customer satisfaction.

What sets our IVR software apart?

Ozonetel’s IVR software isn’t just automated, it’s smart too! IVR software technology has been around for a while now, but the best IVR software will always be the one that innovates the fastest. Ozonetel utilizes an easy to use API connection and back-end portal to not only easily build out your IVR menus for inbound calls, but also to automate your IVR call flow process with state of the art software and AI technology. Ozonetel’s IVR system makes call routing, call forwarding, and call recording easy and efficient as well.

Ozonetel’s entire product offering is also cloud-based, allowing for cost savings across the board. Our contact center software easily connects to third party CMS providers and allows for advanced customer engagement such as speech recognition, natural language processing, and other advanced self service features.

Improve customer satisfaction with IVR technology

IVR systems aren’t just for directing callers to the right call center agents. An IVR is usually your customer’s first interaction with your company and as we all know, making a great first impression is extremely important. Ozonetel’s award-winning IVR system has proven to improve customer interactions allowing for better customer service, and it makes reaching a live agent super easy.

Our call center software also creates a seamless customer experience by collecting the right customer data to ensure your call center agents have as much context as possible to best serve your customers. Ozonetel helps make every customer feel valued with comprehensive customer history.

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Amazing customer reviews

The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.

The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!

Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More

Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements

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