Ozonetel Named Global Contact Center Software Leader by G2

Trusted by 2,500+ Companies. Loved by Users.

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Frost & Sullivan gives Ozonetel the New Product Innovation Award for Speech Analytics

Transform CX at Every Step of Your Customer Journey

with AI & ChatGPT Powered Solutions
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Automated
Quality Audits

Boost agent productivity with unbiased, intelligent performance audits

Conversational
Intelligence

Assist agents with intuitive insights for quick query resolution

Voice Bots
& Chatbots

Enhance customer self-service with quick, human-like responses

Intelligent
Neural Search

Drive smarter, faster search results with precise and actionable information

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Choose Ozonetel
Go live within a day! Seamless Integrations Cut operational costs Experts available 24/7

Ozonetel offers an award-winning, cloud-based contact center solution with best-in-class features at highly competitive and flexible pricing.

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Big brands put their complete trust in Ozonetel

With 2500 customers and counting, Ozonetel Call Center Solution enables 100K+ agents globally to handle over 2 billion calls every year.

Powering Business Growth Across Industries

Supercharge E-Commerce Customer Support

Supercharge E-Commerce Customer Support

For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.


● 99.67% of VIP calls are now answered in less than 10 seconds

● Avg Handle Time reduced by 40% to under 3mins

● Agent productivity up to 70% — an industry-best

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Simplified order-taking

Simplified order-taking

Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

● Customizable IVR for enhanced customer experience

● 90% agent utilization and up to 100% call answer rates

● Easy to scale up or down. Cost-effective pricing.

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Transformed Relationship Management

Transformed Relationship Management

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity

● 24/7 agent availability from anywhere

● “Bring your own trunk” platform flexibility

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Customized Solutions to Match Industry Needs

Contact Center Performance Report 2020-21
A study of 150 million calls across industries.

Agent efficiency, average speed of answer, auto dialer performance, and more.

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Features that Enable, Solve, Improve and Deliver.

AI-enabled Omnichannel Solution

Ozonetel CX hub delivers relevant customer information from across all their interactions. You can triple your interaction capabilities with automation while cutting costs per contact.

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Purpose-built Auto Dialers

Boost sales performance with Predictive, Progressive, Power, Preview, or IVR dialers. With the ability to detect answering machines and convert text-to-speech, our award-winning dialers significantly increase productivity.

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Live call monitoring dashboards

Get real-time insights, manage call queues, track performance, & supervise ongoing conversations throughout all communication channels.

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Complete call center solution

Inbound, outbound, or blended, Ozonetel offers a comprehensive set of tools to get you started in minutes, whether you are a mature firm or just starting. Our 24/7 support teams will guide you through installation and migration. We can also help you integrate with your CRM.

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Plus more!

Drag & Drop IVR
Automated callbacks
IVR Blasts
Warm & blind transfer
Voicebots & Chat bots
One-on-one onboarding

Ready Integrations
Analytics & reports
Speech ASR (Transcription)
APIs & Webhooks
Dedicated Account Manager
Real time Speech Analytics

For pricing, to set up a trial, or to share your requirements, reach out to us. We are available 24/7.
Talk to our expert
What customers say about us!
Rated 5 out of 5

I cannot say enough about how they have gone above and beyond in helping us out.

Nancy Kerr,
Trilogy, SmartLeads

Consistently recognized by the industry

Every year we focus on delivering the best features, services, and support to our customers.
Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
Rated 4.5 out of 5

High Performer
for 4 consecutive years

Rated 4.5 out of 5

Capterra’s
Top 20 Predictive dialers

Rated 4.5 out of 5

Call Center, Auto Dialer &
Predictive Dialer Front Runner

Rated 4.5 out of 5

Auto dialer, Predictive Dialer & Call Center Category Leader

Knowledge center

A collection of information, expert tips and strategies on contact centers, telephony, service management and more.
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