Enterprise-grade contact center software for fast- growing businesses.

Deliver exceptional CX from anywhere seamlessly.

  • No-code drag and drop interface
  • Fastest deployment & go-live in the industry
  • Flexible pricing
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For growing, customer-obsessed businesses

Only Ozonetel offers various hybrid, pure cloud, and private cloud options to suit contact centers of every size and vertical. Scale-up and scale down instantly while keeping your upfront costs low.

  • Make more calls in a shorter span with powerful dialers and reduce agent idle time.
  • Intelligent call routing to ensure your incoming calls are automatically routed to the suitable agents.
  • Unified view of caller data and auto logging of calls to your CRM.
  • Impeccable decision making with 70+ reports & data points.
  • AI-based omnichannel support through voice, chat, WhatsApp, SMS, email & social media from a single dashboard.

12+ Years of Experience. 2500+ Customers. 150+ Countries

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Best Reviews and High Customer Satisfaction Ratings.

★★★★★ 4.5/5
★★★★★ 4.5/5
★★★★★ 4.5/5
★★★★★ 4.5/5

Features to reduce operational costs & boost agent productivity.

Modern IVR
Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

skill-routing
Smart routing & ACD

Accelerate responses with intelligent routing & distribution.

Automated Recordings
Automated recordings

Auto record calls and get on-demand access to recordings for tracking, verification & training purposes.

Monitor in Real-Time
Real-time monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile app
Mobile app

Enable work from anywhere while tracking every call.

Seamless CTI
Seamless CTI

Integrate your preferred CRM and get customer information on screen before dialing or receiving a call.

Bring your own carrier.

With Ozonetel, you can use your existing numbers and carriers in an environment built for the future of the cloud. A single global
provider or multiple providers, choose as per your needs and future proof your telephony with Ozonetel.

Peace-of-mind deployment. 99.99% uptime* guarantee
with flexible, pay-as-you-go pricing.

Secure
Secure

ISO 27000 & 27001 Certified | HIPAA compliant | PCI compliant

Scalable
Scalable

Scale Up & down as per your business requirments with flexible pricing.

Sophisticated
Sophisticated

Get a dedicated account manager with 24/7/365 support.

* Uptime SLA varies across regions. For more details, please contact us

Amazing customer reviews

★★★★★
"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
★★★★★
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
★★★★★
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
★★★★★
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
★★★★★
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
★★★★★
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements

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