25 Customer Experience Quotes to Inspire You in 2020

Building a customer experience strategy for your business is crucial. But while all businesses aspire to put customers in the spotlight, how do we ensure our efforts are truly effective? One of the key ways is to keep staff across all departments, customer focussed, and customer-centric. Here are some poster-worthy quotes to inspire your teams:

  1. “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
  2. “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” – Stan Phelps
  3. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs
  4. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar
  5. “Actually talk to your customers, use the language that they use, talk about the things they talk about. Never feed salad to a lion” – Jay Acunzo
  6. The most powerful way to build people is to listen to them.
  7. “The biggest risk is not taking any risk. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” – Mark Zuckerberg
  8. “Customer experience better be at the top of your list when it comes to priorities in your organization. Customer experience is the new marketing.” – Steve Cannon
  9. “Sustaining a great customer service culture is much more possible if employees have a natural predisposition to serve” – Micah Soloman
  10. “Customer experience is one of the two core pillars of customer retention; the thing is, you can’t grow if your customers don’t stick around.” – Jes Kirkwood
  11. “Customer Experience is the key differentiator in the economy today.” — Kurt Schroeder
  12. “Caring words are emotional intelligence in action” – Kate Nasser
  13. “Successful customer service lies in doing ordinary things extraordinarily well.”
  14. “Customers often know more about your products than you do. Use them as a source of inspiration & ideas for product development.” – David J. Greer
  15. “Put the “customer” in customer experience and at heart of your business” – Annette Franz
  16. “The purpose of a business is to create and keep a customer.” – Peter Drucker
  17. “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs
  18. “What does kindness look like up close and personal? If you’re a service provider, it means treating ever customer like it’s their birthday” – Chip Bell
  19. “Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.” – Robert G. Thompson
  20. “Customer advocacy is powerful. Customers who are willing to recommend you to their friends and colleagues are your best marketing.” – Shep Hyken
  21. “Loyalty is when people are willing to turn down a better product or price to continue doing business with you” – Simon Sinek
  22. “Today’s consumers do not buy just products or services — more and more, their purchase decisions revolve around buying into an idea and an experience.” – Daria Leshchenko
  23. “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” – Warren Buffett

Inspired? Put your CX plans into action. Remember great communication is at the heart of superior customer experience. Ozonetel provides solutions designed to make it easy for customers to contact you across multiple channels. (In ways that are cost-effective and efficient for your business.) Learn more about these solutions or explore more on customer experience with our blog top customer experience trends of 2020.

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