Trusted by 2500+ Businesses across 150 countries
Why use an automatic call distributor?
How it works
Distribute calls evenly
Idle agent first
When you have a dedicated call center, use this system to equally distribute talk time amongst your agents. First, divert calls to the agent with maximum idle-hours.
Round robin routing
Use round-robin to route calls to a list of agents sequentially. Use this to distribute the number of calls amongst your agents equally.
IVR takes a voice message from the caller. The system can alert the supervisor or automate callbacks.
Divert customers to a self-service IVR when call queues are too long
Abandoned call alert
Get alerted when callers abandon queues and organize callbacks to them.
If calls volumes to one skill group are high, divert calls to another skill group.
Loaded with smart ACD features
you need to run an efficient inbound or blended call center.
Speak to our sales representative to get started.
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
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