Engage Meaningfully. Nurture Trust at Every Step of the Patient Journey

India’s fastest-growing Healthtech brands create truly personal omnichannel experiences — efficiently & at scale — with Ozonetel CCaaS
Robust Cloud Technology
Seamless Integrations
Intelligent & Automation ready

How Do You Transform Patient Experience With Ozonetel CCaaS?

  • Meet patients where they are Let patients book appointments, access reports, and receive medical advice on their preferred channel.
  • Balance Human & AI Resolve simple queries with Self-service IVR & Chatbots. Seamlessly handover complex queries to agents.
  • Personalize the journey Use CTI integrations to recognize patients. Offer conversational continuity between calls & chats.
  • Optimally route & distribute calls With multi-level IVR menus, call prioritization, and advanced routing options.
  • Automate callbacks & outbound calls With advanced dialers that seamlessly integrate with your CRM and HMS software.
  • Optimize performance 70+ reports, live dashboards, and AI-based insights to monitor agents and track campaign performance with ease.
  • Streamline bookings Integrate with third-party applications to smoothly automate appointment scheduling and rescheduling.
  • Ease report collection Notify customers of their report status & send e-reports on their preferred channel.
  • Automate Reminders Trigger notifications from CRM to remind patients of appointments, follow-ups, medical refills, and renewals.
  • Orchestrate meaningful journeys Build lasting patient relationships through personalized offers, advice, and post-care support.
  • Add care & consistency Connect patients with same agents regardless of their channel choice for meaningful engagement.
  • Transform agents into trusted advisors Let agents securely view patient details while critical identifiers such as phone numbers remain masked.
  • Click to call. Make it easy for patients to connect with clinicians & doctors. Auto-forward calls to mobile phones when needed.
  • Virtual Numbers. Use number masking feature across mobile phone, landline, and desktop for enhanced privacy.
  • Automated IVR. For clinicians or doctors to check, accept, cancel, or reschedule upcoming appointments.

Trusted by India’s Leading Healthcare Brands

We have always been ahead of the curve when it comes to adopting innovative solutions, and we moved our contact center to the Cloud, 5 years ago. Ozonetel has been our partner since then, and they have been working with our teams to increase efficiencies and ensuring agile deployments

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Healthians improves CSAT by 36% across 1 million monthly calls.

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Dr Lal PathLabs efficiently handles post-pandemic surge in call volume

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How Effective Communication Create Better Healthcare Outcomes

Breaking Barriers to Patient Engagement: Imperatives for Internal & External communication in Healthcare

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