Empower Teams. Delight Customers.
With AI-powered Contact Center Solution

Drive faster resolutions, higher conversions, and consistent SLA with an intelligent, enterprise-grade contact center software powering seamless customer experiences across all voice and digital touchpoints.

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3,500+ Businesses Trust
Ozonetel Contact Center Solution

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Powering High-Volume Customer Operations
Without Pause

7B+ Conversations

300K Daily logins

150+ Countries

Transforming CX With Measurable,
High-Impact Performance Gains
Achieve higher ROI with a contact center software that deepens customer relationships,
accelerates repeat business, and drives meaningful business growth.
20%↑
Lead Conversions
28% ↑
Upsell & Cross-sell
15% ↑
Revenue Growth
33%↓
Average Handle Time​
32% ↑
First Contact R​esolution
58% ↑
Call Abandonment​
10%↓
Turnaround Time
65% ↑
CSAT
25% ↑
Agent Productivity
Talk to our Expert
All You Need in One Powerful
Cloud Contact Center Solution
Auto Dialer

Empower outbound teams to automate campaigns, maximize outreach, and drive higher conversions 

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Drag & Drop IVR

Intuitively build and customize IVR call flows with a visual editor- no coding required. 

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Omnichannel Support

Engage customers across voice, email, chat & social maintaining context & conversational continuity. 

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Reports & Analytics

Track 100+ parameters with real-time dashboards & historical insights to improve performance, optimize operations, and enhance CX. 

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Operation Monitoring

Oversee agents, remote adherence & SLAs in real time to maintain operational control and accountability 

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Plug & Play Integration

Instantly connect with CRMs, helpdesks, and business tools to automate processes and accelerate time to value. 

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Unified CX + AI Platform

Bring CX tools, AI, and automation together to simplify workflows, empower teams to drive better outcomes. 

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Intelligent Routing & Priority Callback

Optimize call distribution with skills, priority, sentiment & business rules and minimize waiting via automated callbacks.

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Call Recording & Compliance Suite

Record, store, and securely access conversations with compliance controls to strengthen quality, training, and regulatory adherence. 

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Advanced Voice + Digital (Omnichannel+)

Let agents engage the same customer on voice & digital channels at the same time for faster resolutions. 

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Field Force Management

Manage field teams with real-time task tracking, performance insights, and secure routing for higher productivity. 

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Check Full Feature List
AI That Supercharges Your Agents,
Operations, and CX
Leverage an AI-powered cloud contact center solution that combines smart automation and
conversational intelligence to faster resolutions, richer context, and personalized engagement.
Agent Assist

Provide agents with real-time prompts, recommended responses, customer context, and next-best actions to resolve queries faster, improve accuracy, and improve overall CX. outreach success.

Automated Quality Audit

Auto-evaluate 100% of conversations in real-time, identify improvement areas, score agent performance, and deliver actionable insights for consistent service excellence. teams.

Voice of Customer

Analyze customer sentiment, intent, and feedback across every interaction to uncover needs, detect issues early, and drive continuous customer-experience improvements. 

Call Transcription

Generate accurate, real-time transcripts of every call, enabling searchable records, quality monitoring, compliance tracking, and deeper conversational insights across teams. 

Auto Call Summary

Automatically create concise, structured summaries with key details, actions, and outcomes, reducing after-call work and improving reporting accuracy for seamless contact center operations. 

See the Power of Ozonetel AI.
Elevate Your CX Now.
Why Enterprises Choose Ozonetel
Eliminate complexity with a single cloud-based contact center platform that delivers unmatched uptime,
global scalability, and intelligent automation across every customer touchpoint.
Reduced Total Cost of Ownership.
No Legacy Baggage.

Cut infrastructure expenses and eliminate costly upgrades with a cloud-native contact center solution that reduces ownership costs by 20–30% while streamlining operations and removing legacy limitations. 

End-to-End Service Management.
No Fragmented Ownership.

Manage every component of your contact center from a single provider, ensuring seamless coordination, clear accountability, faster resolution, and consistent performance without relying on multi-vendor setups. 

Accelerated Implementation.
Go Live 3X Faster.

Deploy your cloud contact center in days instead of months, using native integrations, simplified onboarding, expert support, and rapid configuration driving businesses value at a pace traditional setups simply can’t match. 

Analytics That Drive
Performance at Scale

Unlock deep insights across every interaction with historical analytics, real-time dashboards, and SLA tracking that accelerate issue detection by up to 40% and enhance CX. Supervisors monitor 100% of calls, identifying coaching gaps quickly to improve performance. 

30% Lower IT Overhead.
Enhanced Operational Agility.

Reduce maintenance efforts, simplify system management, and operate with greater flexibility using a cloud contact center platform that minimizes IT dependence and helps teams adapt quickly to changing business needs.

Unified Customer View.
Consistent Engagement.

Access full customer histories and context instantly at one place — reducing handle times by 25%, improving agent efficiency by 45% while ensuring consistent, personalized engagement across every interaction. 

Industry Awards Backed by Real Customer Impact
Recognized for innovation, reliability, and customer excellence
Best Customer-Centric
Culture
Operation Excellence
Initiative
Best Customer Retention
Initiative
Best Contact Center
Experience
Best Use of Tech to
Enhance CX
Best CX in
Services Sector
Best Contact
Center
Best CX Digital
Transformation
CX Excellence (Education &
Skilling)
What Top Brands Say About Ozonetel
Trusted by Leaders, Recognized for Excellence
Loved by Customers

Frequently Asked Questions

Cloud contact center software is a web-based platform that helps businesses manage customer interactions across voice and digital channels from anywhere. It replaces on-premise systems, enables remote teams, scales easily, and offers real-time insights to improve customer support, sales, and service efficiency. 

Businesses need cloud contact center software to handle growing customer expectations, multiple communication channels, and remote teams efficiently. It reduces infrastructure costs, improves agility, ensures high availability, and helps teams deliver faster, more consistent, and personalized customer experiences without relying on complex legacy systems. 

A cloud contact center improves CX by enabling faster responses, omnichannel continuity, intelligent routing, and real-time agent assistance. Customers enjoy seamless interactions across channels, reduced wait times, and consistent service quality, while businesses gain visibility and insights to continuously refine customer journeys. 

Setting up a cloud contact center is simple and fast. Choose a cloud platform, configure channels like voice and digital, integrate with your CRM, onboard agents, and define workflows. With cloud deployment, businesses can go live quickly without heavy IT involvement or upfront infrastructure investment. 

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