Switch to AI-First Business Communication with Ozonetel

Turn conversations into a growth engine with an award winning CX platform built for the future.

16% dormant customers
reactivated

40% increase in
revenue

5% higher customer
retention

36% improvement in
CSAT

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3,500+ Businesses Trust
Ozonetel Contact Center Solution

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Why High-Growth Brands Choose Ozonetel

Control Costs.
Without Legacy Baggage.

Grow confidently with a cloud-native platform that removes heavy infrastructure and upgrade cycles, helping teams grow without unpredictable cost escalation.

One Platform.
One Owner.

From platform and telecom to integrations and support, everything is managed under a single umbrella—reducing handoffs, delays, and accountability gaps across vendors.

Go Live Faster.
See Results Sooner.

Pre-built integrations, configurable workflows, and guided onboarding help teams move from setup to live operations quickly—without long implementation cycles.

Visibility Into What’s
Really Happening.

Gain real-time visibility into call flows, agent activity, and customer interactions—making it easier to identify bottlenecks, track performance, and take timely action.

Context That Travels
With Every Conversation.

With AI at its core, Ozonetel’s CCaaS platform connects every interaction giving teams a complete customer view and helping them deliver cohesive experiences.

Stay Agile Without
Adding Complexity.

Centralized controls, process automation, and reduced IT dependence help teams adapt as volumes increase, operations evolve, and new teams come on board.

Our Differentiators

Cloud-Native Architecture & Speed

• Rapid deployment – Go live quickly with minimal setup and configuration
• Superior scalability – Seamlessly handles high call volumes without performance degradation
• Flexible access – Supports distributed and remote teams with ease

Technology & Product

• True Omnichannel – All channels in one console AI-first capabilities – smarter routing, insights, automation
• AI-first capabilities – Real-time sentiment analysis, predictive routing, NLP-powered IVR, agent-assist, Conversational AI
• Flexible deployment – Cloud or hybrid as needed

Pricing

• Transparent Pricing – editable costs with no surprises
• Flexible plans – suitable for every business stage
• Custom packages – built for regulated enterprises

Integrations

• Plug-and-play CRMs – Quick integration with existing tools
• Broad compatibility – Works across modern and legacy systems
• Low dependency – Minimal reliance on system integrators

Responsiveness & Quality of Support

• 24×7 OEM support – Faster issue resolution cycles
• Direct ownership – No third-party support delays
• Hands-on onboarding – Guided implementation and adoption

Recognized for Excellence

Trusted by Leaders, Recognized for Excellence

Benchmark Scores based on Actual User Reviews in G2

Parameters
Ease of Use	9.1	8.8	8.4	8.8	8.3	9
Meets of Requirement	8.9	8.4	8.6	8.8	8.2	8.9
Meets of Requirement
Quality Of Support	9.2	7.8	8.2	8.4	8.1	8.7


Net Promoter score	9.2	8.7	8.2	8.6	8	8.8
Ease Of Doing Business	9.4	8.4	7.8	8.2	8.4	8.7
Ease of Setup	9.0	8.3	7.5	7.9	7.4	8.6
Product Direction	9.5	8.9	6.9	8.2	7.2	8.7
Ranking on Rol	6	40	61	13	32	15

#1

Auto Dialer
Software in India

96

Satisfaction score
out of 100

79

NPS score,
i.e world class

Award Winning CX Stories

Ozonetel has won 28 industry awards for
driving CX transformation and growth for organizations.

Streamlined CX operations, improved lead response with a 360° customer view for agents.

Best Customer-Centric Culture

Deployed a bold zero-inventory model to engage 5M+ customers using WhatsApp conversational bots.

Best Omnichannel Experience

Improved last-mile delivery and logistics with smart automations & customer notifications.

Best Use of Tech to Enhance CX

Streamlined queries across policies, claims, and renewals with intent-based predictive routing.

Best CX in Non-Banking Sector

Explore More Stories

What Our Customers Are Saying

Ozonetel is our go-to-solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.

Superb Experience with Ozonetel team. Their CloudAgent has greatly helped us with data capturing, monitoring, saving abandoned calls, and call audits via speech analytics. It has truly benefited our operations.

Ozonetel has given us the best solution for our customer support and IVR. We love how cooperative the team is. Always quick in response and prompt in action

The overall quality is perfect. Significantly improving our communication with patients, Ozonetel has helped reach our patients easily, maintain records, and ensure compliance.

Ozonetel is our go-to-solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.

I absolutely love Ozonetel. It is incredibly user-friendly and configuring the application is a breeze. The best part is the agent portal and dashboard, which has made managing customer interactions simpler and more efficient.

Ozonetel has effectively met our needs in skill-wise distribution and filtering. The platform user-friendliness, minimal downtime, alternative options, and the support of their dedicated teams have exceeded our expectations.

See How AI-First CCaaS Unlocks Real CX Outcomes

Discover More Opportunities

New Product Launch

What Sets Us Apart

TRAI 160 Compliance Guide

Switch to AI-First Business Communication with Ozonetel

3,500+ Businesses Trust
Ozonetel Contact Center Solution