Optimize Productivity, Effort, Service by Transforming the Agent Experience
Watch the recording of the live webinar on leveraging call center solutions to provide your agents with insight into your customer’s issues, drive agent productivity, and increase reporting to make the right business decisions.
This webinar is best for:
- Founders / CXO / Sr VP / VP /
- Director / Head of Contact Centers
What you’ll learn:
- How to drive agent productivity
- Identifying customer pain points
- How to improve customer satisfaction
- Monitoring and measuring agent performance
Summary
Understand the importance of right tools, training and motivation for effective employee engagement & why it is critical for delivering stellar customer experience.
