Optimize Productivity, Effort, Service by Transforming the Agent Experience
This webinar is best for:
- Founders / CXO / Sr VP / VP /
- Director / Head of Contact Centers
What you’ll learn:
- How to drive agent productivity
- Identifying customer pain points
- How to improve customer satisfaction
- Monitoring and measuring agent performance
Summary
Understand the importance of right tools, training and motivation for effective employee engagement & why it is critical for delivering stellar customer experience.
