Future-ready BPOs: Transforming Agent & Customer experience

   

This webinar is best for:

  • CXO
  • CIO
  • CTO VP
  • President
  • Directors

What you’ll learn:

  • Current focus & challenges for BPOs
  • Role of CCaaS and the omnichannel path to value
  • Ways to improve the agent experience
  • Opportunities for AI & BPO agent partnership
  • Transforming your BPOs into CX partners
  • Actionable insights on staying relevant in an automation-first world

Summary

An in depth look at the current challenges & opportunities of BPOs & how the industry can leverage technology to improve agent experience, remain competitive while creating value.