Agentic Voice AI That Qualifies/Converts/Resolves/Renews.
Across 12+ Languages. At Enterprise Scale.
- Drive up to 2x higher lead conversions
- Reduce cost per interaction by up to 50%
- Improve customer retention by up to 40%
Real Estate
NBFC
eCommerce
Insurance
Healthcare
Banks
Trusted CX Partner of 3,500+ Global Brands
Six Ways Our AI Outperforms Any Voice Bot
Each capability is purpose-built — not assembled from generic components.
Multi-Agent Orchestration
Coordinates specialized AI agents to handle complex, multi-step workflows autonomously — from intent detection to task completion.
Sub-Second, Human-Like Conversations
Seamless ASR + TTS + LLM integration enables natural, real-time conversations with instant responses and minimal latency.
Memory That Drives Relevance
Maintains conversation context, remembers customer history, and adapts responses dynamically across interactions.
From Understanding to Resolution
Detects user intent and instantly triggers the right workflow, ensuring every conversation moves toward
Conversations That Drive Revenue
Initiates calls for reminders, follow-ups, renewals, and cross-sell opportunities
Gets Smarter with Every Interaction
Learn from conversations, improve accuracy over time, and continuously optimize responses and
How Ozonetel Stacks Up Against Genesys
A side-by-side breakdown across essential platform categories. Data sourced from G2 reviews, product documentation,
and user feedback. inflate costs, and slow down CX transformation.
High-growth banks
• Product inquiry — accounts, loans, cards with instant response • KYC automation & compliance outreach at scale • EMI reminders, collections & payment link dispatch • FD renewals, credit card activation & grievance capture
Brokers & investment firms
• eKYC onboarding & re-KYC reminders for investor activation • Dormant account reactivation & mandate collection • SEBI-mandated trade confirmation & consent capture • Corporate action alerts & risk profile refresh
High-growth fintech firms
• Lead qualification & instant routing to sales • User onboarding, eKYC & activation drop-off reduction • Loan eligibility, NPA collections & repayment nudges • Product adoption & dormant customer reactivation.
Non-banking financial companies
• Lead qualification, eligibility & document collection • KYC, loan term explanation & digital consent collection • Empathetic collections with promise-to-pay capture • Cross-sell top-up loans, insurance & loan renewals
Still comparing platforms?
Talk to our CX experts to understand how Ozonetel outperforms Genesys in flexibility, speed, and value.
The Zero-Friction Migration Blueprint
Switch from Genesys to Ozonetel without losing a
single second of uptime.
Phase 1
Shadow Deployment (Parallel Setup)
We build your Ozonetel environment in the background. Mirror your existing Genesys workflows, IVR trees, and agent hierarchies with zero impact on your current live operations.
Phase 2
Data & Ecosystem Sync
Seamlessly plug into your existing CRM (Salesforce, Zendesk, Zoho). We ensure bi-directional data flow and CTI integration are active and tested before your agents even see the new dashboard.
Phase 3
The 24-Hour "Light Switch" Go-Live
With your logic verified, we execute a rapid transition. Your team moves to the Ozonetel interface in one business day, maintaining 100% continuity for your customers.
Phase 4
Success Audit
Our team conducts a thorough health check to fine-tune your dialer speeds, IVR paths, and integration syncs based on live traffic.
Ozonetel vs. Genesys
What Real Users Say on G2
Ratings sourced from G2 — the world’s largest software peer-review platform.
| Parameters | Ozonetel | Genesys |
|---|---|---|
| Ratings | 4.6/5 | 4.4/5 |
| Ease of Use | 9.1 | 8.9 |
| Quality of Support | 9.0 | 8.2 |
| Meets Requirements | 8.9 | 8.6 |
| Ease of Doing Business | 9.2 | 8.5 |
| Ease of Setup | 9.1 | 8.4 |
| Product Direction | 9.6 | 8.7 |
Parameters
Ozonetel
Genesys
- Ratings
- Ease of Use
- Quality of Support
- Meets Requirements
- Ease of Doing Business
- Ease of Setup
- Product Direction
- 4.6/5
- 9.1
- 9.0
- 8.9
- 9.2
- 9.1
- 9.6
- 4.4/5
- 8.9
- 8.2
- 8.6
- 8.5
- 8.4
- 8.7
Here’s Why CX Leaders Trust Us
What Leading Brands Say About Ozonetel
Ozonetel’s made-in-India platform is helping us make learning accessible & personal across Bharat by enhancing efficiency, improving student engagement, and setting a new standard for CX in EdTech.
Saurabh Bansal
We’ve always been ahead of the curve in adopting innovative solutions. We moved our contact center to the cloud and Ozonetel has since partnered with us to increase efficiencies and ensure agile deployments.
Munender Soperna
Ozonetel is our go-to solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.
Mihir Nayak
Ever since we started using Ozonetel for customer outreach, the connectivity has been top notch, and we have never faced any issues with voice communication. This ensured customers had seamless experience with our executives. As a result, we achieved a 15–20% increase in our lending business.
Vikas Sharma
With Ozonetel’s robust offerings, we’ve achieved seamless call connectivity, minimized response times, and significantly enhanced agent productivity. This has resulted in 50% increase in car bookings, efficient support & improved service quality for customers.
Praveen Reddy
