Ozonetel and Talkdesk are both tech-forward contact center solutions. But Ozonetel comes with far more advanced capabilities, delivering scalable power without locking you into an annual commitment.
Talkdesk keeps their prices under wraps. They don’t have anything publicly available on their website for you to consider. If you want the details, you’ll have to go to them for a firm, personalized quote. But here’s a little insight.
Talkdesk’s prices start at around $65, and they require a commitment of at least 30 agents. This does not include complete campaign management capabilities such as mobile agent, real-time / historical reporting, custom reports / dashboards, APIs, among others. These capabilities are offered at 2-tiers above the basic plan. Which means, it is going to be a pretty sum per user per month to get the full benefits of TalkDesk’s product offering.
Ozonetel and Talkdesk were launched in the same year, 2011, and these two call centers have a surprising number of other similarities.
Both contact centers offer the highest levels of security with HIPAA, ISO 2000, ISO 2700, and PCI compliance.
Ozonetel integrates artificial intelligence into its solution, and both offer AI-based customer service chatbots, conversational IVR, and analytics.
Both offer omnichannel capabilities and include a coding-free drag & drop IVR designer.
Either option will give you a robust performance, but Ozonetel has even more to offer.
CloudAgent pulls out ahead in two key areas.
Ozonetel’s CloudAgent contact center offers powerful, highly rated dialers with options to suit every call center scenario. It includes a power dialer, AI-based predictive dialers, IVR blasters, and preview dialer modes.
CloudAgent runs on Ozonetel’s completely homegrown platform. It doesn’t rely on exterior third-party apps to assist.
Talkdesk’s core telephony features come from Twilio.
CloudAgent is a far more robust and scalable system, giving you the power to scale on-demand and make whatever customizations you want.
Small operations, mid-market businesses, and large enterprises depend on Ozonetel.
| Talkdesk | Ozonetel | |
|---|---|---|
| Software Advice1 |  |  |
| G2 Crowd2 |  | |
| Get App3 |  |  |
| Ozonetel | Talkdesk | |
|---|---|---|
| Pricing | Starts at $25 per agent | Starts at $65 per agent |
| Minimum agents | 3 | 30+ |
| Dialer APIS | Y | N |
|---|---|---|
| Support | Dedicated Account Manager | Not available for all plans |
| 24*7 Support for all clients & packages | 24*7 Support not available for basic plans | |
| Support | Dedicated Account Manager | Not available for all plans |
| Dependencies | Completely homegrown platform | Talkdesk depends on Twilio for core telephony |
| Deployment | Free Deployment | Additional Charges |
| Pre-Built Integrations | ||
| Salesforce | Y | Y |
| Zendesk | Y | Y |
| HubSpot | Y | N |
| Zoho | Y | Y |
| PipeDrive | Y | Y |
| Slack | Y | Y |
| Freshdesk | Y | Y |
We make switching to Ozonetel quick and effortless for you. How does 24-48 hours sound? That’s how fast we can set up a full-fledged contact center. Even complex deployments for large-scale enterprises or business process outsourcing firms with over 1,000 agents are handled quickly.
We get enterprise contact centers deployed within weeks, whereas Talkdesk routinely takes months. And we’ll minimize any operational interruption as you get live. You can port your existing numbers over to CloudAgent and keep using your existing SIP trunk.
This doesn’t come with an exorbitant add-on fee. It doesn’t come at any cost at all. With Ozonetel, we deliver free deployment and go-live services across most of our pricing plans.
