Ozonetel and Talkdesk were launched in the same year, 2011, and these two call centers have a surprising number of other similarities.
Both contact centers offer the highest levels of security with HIPAA, ISO 2000, ISO 2700, and PCI compliance.
Ozonetel integrates artificial intelligence into its solution, and both offer AI-based customer service chatbots, conversational IVR, and analytics.
Both offer omnichannel capabilities and include a coding-free drag & drop IVR designer.
Either option will give you a robust performance, but Ozonetel has even more to offer.
CloudAgent pulls out ahead in two key areas.