Interactive Voice Response (IVR) Solution and Services

Create Faster, Personalized Caller Journeys with a Flexible,
AI IVR System

Give customers the fastest path to answers with a smart IVR solution that enables dynamic routing, smart self-service, and personalized voice interactions.

30%

Queries Automation

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Unlock Peak Efficiency. Supercharge Every Interaction
with a Smart IVR Solution.

1.4B Calls Automated

40% Faster Routing

36% Higher FCM

Trusted by 3500+ High-Growth Businesses

Power Your Business with a Smart,
High-Impact IVR System

An IVR Solution that adapts to caller needs, streamlines service workflows,
and elevates experience with minimal effort.

Smart IVR Flows

Create intelligent, adaptable call journeys with a visual drag-and-drop builder and dynamic logic.

Conversational AI & NLP

Enable natural, human-like interactions powered by intent recognition and multilingual voice understanding.

Multi-Level IVR Menus

Guide callers through clear Press-1/Press-2 paths with configurable DTMF, retries, and fallback prompts.

Queue Callback & Virtual Hold

Reduce waiting frustration by offering callbacks and keeping customers in a virtual queue.

Sticky Agent

Reconnect callers to the same agent for continuity, familiarity, and faster query handling.

CTI & CRM Integrations

Pull customer data in real time to deliver personalized routing and context-rich conversations.

DTMF & Speech Input

Support keypad inputs and speech responses for frictionless menu navigation and faster self-service.

Advanced IVR Routing Rules

Route calls by skills, priority, customer profile, or office hours to ensure accurate, efficient handling.

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How Top Brands Scale Faster with
Ozonetel’s AI IVR Solution

Used smart IVR to pre-empt caller intent, reducing time spent in IVR and improving routing accuracy by 20%.

Automated 70% of queries, achieving 90% first-call resolution and reducing turnaround time by 5%.

Used smart IVR to enable delivery rescheduling, send pickup details via SMS, and reroute misdirected calls with order-matched merchant info.

Integrated Ozonetel’s IVR + CRM to streamline agent workflows, driving a 22% boost in productivity and fewer call drop-offs.

Used IVR alerts to prevent call congestion during technical issues, and to inform customers about payouts & compliance updates.

Discover What IVR Can Do for You

How to Set Up Your IVR System in Minutes

Create or
Edit Your IVR Flow

Open the IVR builder in your Ozonetel admin panel and start a new flow or duplicate an existing one for quick updates.

Design Your
Call Journey Visually

Drag and drop key elements—welcome messages, menu options, call routing, office-hour rules, and end points—to shape your IVR without any coding.

Apply Context
Aware Routing Logic

Define intelligent routing using caller inputs, skills, priorities based on context to ensure faster & accurate connections.

Go Live in
One Click

Assign the flow to your inbound or outbound campaign and publish instantly. Your IVR updates take effect immediately.

See How Businesses Elevate CX with Ozonetel

Ozonetel is our go-to-solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.

Superb Experience with Ozonetel team. Their CloudAgent has greatly helped us with data capturing, monitoring, saving abandoned calls, and call audits via speech analytics. It has truly benefited our operations.

Ozonetel has given us the best solution for our customer support and IVR. We love how cooperative the team is. Always quick in response and prompt in action

The overall quality is perfect. Significantly improving our communication with patients, Ozonetel has helped reach our patients easily, maintain records, and ensure compliance.

Ozonetel is our go-to-solution for contact centers. The seamless integration of multiple dialer functions impresses us as it provides a comprehensive and efficient solution tailored for call centers.

I absolutely love Ozonetel. It is incredibly user-friendly and configuring the application is a breeze. The best part is the agent portal and dashboard, which has made managing customer interactions simpler and more efficient.

Ozonetel has effectively met our needs in skill-wise distribution and filtering. The platform user-friendliness, minimal downtime, alternative options, and the support of their dedicated teams have exceeded our expectations.