When you want to offer your customer advanced live chat options think of Ozonetel. Our Advanced Live Chat Support is part of a complete contact center solution, and it offers options that can transform your customer experience. This includes
Our chatbot answers L1 queries and seamlessly escalates to agents when needed.
Use our advanced voice-plus chat-widget to let customers simultaneously use voice and chat on their chat window. Or integrate with chat solutions like intercom to offer phone support from your chat window.
With Ozonetel, you can manage your live chats, support calls, text messages and more from the same platform.
When chats get long, users prefer to switch to calls. At times like these, let your website visitors click to call you directly from your live chat window. Learn more about our one-of-a-kind voice-plus-chat-widget.
Our live chat engine and chatbots are designed to
Our chatbot uses intent analysis to understand slang, colloquialisms, and grammatical mistakes. Moreover, since it is AI-based, it continuously learns and improves. Want to know if it can work for you? Contact us for a demo.
Customers prefer to be engaged on multiple channels. So why stop at live chat? Go live in 24 hours or less with our complete contact center solution. Get all the features needed for an efficient, productive sales or support contact center.
Route calls and chats based on skill, time of the day, or account manager.
ACD ensures that you distribute calls and chats evenly amongst agents
Seamless CRM integrations ensure contextual conversations.
Monitor chat queues in real-time to enable better performance.
Access transcripts and 40+ reports that provide you with actionable insights.
Manage your calls on the same platform as your live chat.
Readymade Connectors Available
♦ ISO Certified
♦ G2 High performer for 2 years consecutively
♦ 99.9% uptime. 24 * 7 Customer Support