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Ozonetel Named Global Contact Center Software Leader by G2
Trusted by 2,500+ Companies. Loved by Users.
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Trusted by 2,500+ Companies. Loved by Users.
Ozonetel offers an award-winning, cloud-based contact center solution with best-in-class features at highly competitive and flexible pricing.
With 2500 customers and counting, Ozonetel Call Center Solution enables 100K+ agents globally to handle over 2 billion calls every year.
For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.
● 99.67% of VIP calls are now answered in less than 10 seconds
● Avg Handle Time reduced by 40% to under 3mins
● Agent productivity up to 70% — an industry-best
Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.
● Customizable IVR for enhanced customer experience
● 90% agent utilization and up to 100% call answer rates
● Easy to scale up or down. Cost-effective pricing.
Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.
● Zoho integration for improved productivity
● 24/7 agent availability from anywhere
● “Bring your own trunk” platform flexibility
Agent efficiency, average speed of answer, auto dialer performance, and more.
Ozonetel CX hub delivers relevant customer information from across all their interactions. You can triple your interaction capabilities with automation while cutting costs per contact.
Boost sales performance with Predictive, Progressive, Power, Preview, or IVR dialers. With the ability to detect answering machines and convert text-to-speech, our award-winning dialers significantly increase productivity.
Get real-time insights, manage call queues, track performance, & supervise ongoing conversations throughout all communication channels.
Inbound, outbound, or blended, Ozonetel offers a comprehensive set of tools to get you started in minutes, whether you are a mature firm or just starting. Our 24/7 support teams will guide you through installation and migration. We can also help you integrate with your CRM.
Drag & Drop IVR
Automated callbacks
IVR Blasts
Warm & blind transfer
Voicebots & Chat bots
One-on-one onboarding
Ready Integrations
Analytics & reports
Speech ASR (Transcription)
APIs & Webhooks
Dedicated Account Manager
Real time Speech Analytics
I cannot say enough about how they have gone above and beyond in helping us out.
High Performer
for 4 consecutive years
Capterra’s
Top 20 Predictive dialers
Call Center, Auto Dialer &
Predictive Dialer Front Runner
Auto dialer, Predictive Dialer & Call Center Category Leader