Businesses of all sizes can leverage Ozonetel CloudAgent to streamline their contact center operations, simplify management, and supercharge agent productivity.
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CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications.
Here is why Ozonetel is loved by users and recognized as a global CCaaS Leader.
CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more.
Your agents can effortlessly switch between voice and digital channels on a single dashboard.Â
Ensure conversational continuity for your customers across channels.
With our readymade CRM integrations, you auto log call data and call recordings into your CRM.Â
Agents click-to-call or answer calls from within the CRM itself.
They view customer data as they speak, resolving queries 25%-35% faster.
CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters.
Supervisors get a bird’s eye view of everything happening on their floor.
You track and assess metrics across campaigns and teams for actionable training insights.
Due to the stable & robust solution we are consistently managing
AHT of 2.5 minutes and able to achieve industry-leading FTR of 85%
Hari Menon | Co-founder and CEO, BigBasket
Ozonetel CloudAgent is packed with every feature your business needs to manage contact center operations, boost customer satisfaction, and increase agent efficiency.
A low-code, customizable IVR
with intelligent self-service and advanced call routing features.
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Automate calls to leads & large databases. Distinctive, award-winning features to transform sales performance.
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Optimally distribute calls amongst agents to halve your handle times and significantly boost productivity.
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Monitor agent performance across 100+ parameters with easy-to-customize dashboards & reports.
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Readymade integrations with leading CRM & ticketing software. Custom integrations available.
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Open APIs let you extend existing capabilities to customize and optimize your workflows.
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Mask caller IDs so agents can speak with customers from their mobile phones without revealing phone numbers.
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Send personalized voice notifications, reminders, or CSAT surveys to large databases with ease.
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Record and view agents' screens during and after calls to holistically identify their training needs.
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Powered by ChatGPT for human-like responses to repetitive queries.
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Intelligent, real-time assistance to help agents resolve queries faster.
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Audit calls across hundreds of parameters to identify agent training needs.
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CloudAgent is a comprehensive contact center platform featuring Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence, and more. CloudAgent is recognized as a global leader by G2— the largest peer-to-peer software review site— within the CCaaS, Call Centre Infrastructure, and Auto Dialer categories
Yes, CloudAgent is Ozonetel’s cloud-native contact center software solution.
CloudAgent CCaaS is also known as Ozonetel CCaaS or Ozonetel Cloud Contact Center Solution
CloudAgent is one of the most feature-packed contact center solutions available today. Its features include Smart Routing/ACD (Automatic Call Distribution), VIP Routing, Circle & Time-based Routing, Queue Management and Fallbacks, Five Dialer modes with Advanced Retry Configurations, Dialer APIs, Call blaster, Live Call & IVR Monitoring and Reports, as well as Chat, and Social Media Integrations. For a detailed feature list, talk to sales.Â
Ozonetel is SOC 2, PCI-DSS, ISO 27001, and HIPAA compliant.
If you are interested in purchasing Ozonetel CloudAgent, fill up our sales inquiry form and a sales representative will get in touch with you shortly.
If you are an existing CloudAgent user, you can login to your agent or supervisor dashboard here.
Cloudagent Lite is our virtual business phone system for small businesses. To know more about its pricing plans and features, talk to sales.
Don’t stop at a call center solution. Ask our agents how Ozonetel can unifyand transform your customer journey across multiple platforms with CX hub.
