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Modernize your CX

Sophisticated
Call Center Software

Enterprise-grade contact center suite built for
fast-growing businesses
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Trusted By 2500+ Businesses Across 150 Countries

The Ozonetel Edge

Secure
Secure

ISO Certified | HIPAA compliant 99.9% Uptime

Scalable
Scalable

Present across 18 telecom circles in India, and across 150+ countries.

Sophisticated
Sophisticated

10+ years of experience. The most comprehensive, full-featured solution in the market.

A perfect fit for growing teams

Only Ozonetel offers a variety of hybrid, pure cloud, and private cloud options to suit contact centers of every size and vertical.
Scale-up and scale down instantly while keeping your upfront costs low.
Consolidated agent desktop for fast, personalized service
Consolidated agent desktop for fast, personalized service

Ozonetel readily integrates with almost any CRM and business tool you use, including your custom-built software. This means seamless access to information for agents, and up to 25% higher productivity.

In-built disaster recovery & business continuity

It’s business-as-usual for our clients’ call centers during natural disasters, network outages, or lockdowns. Instantly reroute calls during a disaster, or let agents use our mobile app.

In-built disaster recovery & business continuity
Intelligent Monitoring

Manage your workforce & boost customer satisfaction with Ozonetel’s 40+ live monitoring & historical reports. Easily track call queues, customer sentiment, and agent efficiency across multiple inbound and outbound campaigns.

State-of-the-art AI & omnichannel tools

Get the most comprehensive AI-based omnichannel platform. Let blended agents handle voice, chat, WhatsApp, SMS, email & social media from a single unified dashboard. Scale-up & serve customers faster with intelligent chat & voice bots.

Deployment is as easy as 1-2-3.
Get started today

Set up a full-fledged contact center instantly. Our seasoned experts will help you set up, integrate, and launch your solution in 24 hours or less.

Everything you need, in one place

Boost customer satisfaction with our Inbound Call Center

Modern IVR
Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile App

Enable work from anywhere while tracking every call.

Seamless CTI
Seamless CTI

Easy access to customer information for better conversations and customer interactions.

Boost revenues with our Outbound Call Center

Multiple Auto Dialers 1
Multiple Auto Dialers

Speed up every campaign with a choice of predictive & progressive dialers

CRM Integrations
CRM Integrations

Improve conversions with seamless CRM integrations.

Real-Time Reports

Monitor performance across multiple campaigns with ease.

Data Security
Data Security

Ensure customer privacy by masking customer phone numbers

Click to Call

Sales reps click to call prospects from their CRM

Call Recordings
Call Recordings

Call recordings are automatically recorded and logged.

Learn how Big Basket maintains stringent service levels with our inbound solution

See how it works

Recognized By Industry Leaders

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Loved by customers

Best reviews and high customers satisfaction ratings.
4.5/5
4.5/5
4.5/5
4.5/5

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
Schedule Demo with Our Experts Today

If you want a call center solution that offers you better value for money and superior customer support.