Modernize your CX
ISO Certified | HIPAA compliant | 99.9% Uptime
Used across 18 telecom circles in India and 150+ countries.
10+ years of experience. The most comprehensive, full-featured solution in the market.
Ozonetel readily integrates with almost any CRM and business tool you use, including your custom-built software. This means seamless access to information for agents and up to 25% higher productivity.
It’s business as usual for our clients’ call centers during natural disasters, network outages, or lockdowns. Lets agents instantly reroute calls or switch to our mobile app during emergencies.
Manage your workforce and boost customer satisfaction with Ozonetel’s 40+ live monitoring & historical reports. Easily track call queues, customer sentiment, and agent efficiency across multiple inbound and outbound campaigns.
Get the most comprehensive AI-based omnichannel platform. Let blended agents handle voice, chat, WhatsApp, SMS, email, and social media from a single unified dashboard. Scaleup and serve customers faster with intelligent chat & voice bots.
Set up a full-fledged contact center instantly. Our seasoned experts will help you set up, integrate, and launch your solution in 24 hours or less.
Reduce cost per customer with self-service and multi-level IVR options.
Accelerate responses with sophisticated routing & automatic call distribution.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with Live Monitoring, Sentiment Analysis, Whisper & Barge-in tools.
Enable work from anywhere while tracking every call.
Easy access to customer information for better conversations and interactions.
Speed up every campaign with a choice of predictive & progressive dialers.
Improve conversions with seamless CRM integrations.
Monitor performance across multiple campaigns with ease.
Ensure customer privacy by masking customer phone numbers.
Sales reps can Click-to-Call prospects from their CRM.
Call recordings are automatically recorded and logged.
Learn how Big Basket maintains stringent service levels with our inbound solution
Want a call center solution that offers you better value for money and superior customer support?
