12 Best Cloud Telephony Providers and Software in India
Prashanth Kancherla
Jan 27, 2026 | 10 mins read
Cloud telephony services have become a preferred choice for modern businesses, enabling them to make and receive calls directly from any computer or mobile device using an internet connection. By eliminating the need for physical hardware like PBX systems and desk phones, cloud telephony reduces infrastructure costs while offering greater flexibility, scalability, and ease of management.
The global cloud telephony market reflects this rapid adoption. Valued at $27.4 billion in 2025, the market is projected to grow to $66.6 billion by 2028, at a CAGR of 9.25%. In India, where businesses are scaling faster than ever, choosing the right cloud telephony provider plays a critical role in delivering seamless communication, better customer experience, and operational efficiency. This article covers why cloud telephony providers are important, tips for choosing the right one, and the top 12 cloud telephony service providers in India for growing businesses.
Key Takeaways
- Cloud telephony offers an affordable, scalable alternative to traditional phone systems in India.
- Leading cloud telephony providers in India for 2026 include Ozonetel, Exotel, Tata Tele Business, RingCentral, Airtel IQ, CloudTalk, MyOperator, Servetel, Sarv, TeleCMI, Knowlarity, and CallHippo.
- While selecting a cloud telephony provider, businesses should evaluate core features, call quality, scalability, reliability, integrations, and pricing flexibility.
- Trusted cloud telephony providers in India comply with TRAI and DOT regulations, to ensure secure, reliable, and legally compliant communication.
What is Cloud Telephony?
Cloud telephony is a phone system that operates over your internet connection and enables you to migrate your business phone service to the cloud. The system simplifies enterprise communications and expands with your needs. Whether you’re setting up a call center, recruiting remote workers, or growing your in-house teams, cloud telephony will make the process simple and affordable.
Why Companies Need a Cloud Telephony Solution
Cloud telephony enables smarter communication, faster scaling, and better customer experiences by shifting business calls to the internet and eliminating the limits of traditional phone systems.
- Lower Costs, No Hardware Hassle
Cloud telephony removes the need for PBX systems, servers, and desk phones, significantly reducing setup and maintenance costs. - Work From Anywhere
Teams can make and receive business calls from any device, anywhere—supporting remote work, hybrid teams, and distributed operations. - Easy Scalability
Add or remove users, numbers, or call capacity instantly as your business grows, without new installations or downtime. - Better Customer Experience
Features like IVR, call routing, call recording, and analytics ensure faster responses, fewer missed calls, and more consistent service. - Built for Growth & Automation
Cloud telephony integrates easily with CRMs, helpdesks, and AI tools—enabling automation, performance tracking, and smarter conversations. - High Reliability & Security
Enterprise-grade cloud platforms offer high uptime, disaster recovery, and compliance—ensuring business continuity at scale. - Omnichannel Communication
Unified voice, SMS, WhatsApp Business, and email communication to ensure seamless workflows and consistent customer interactions across channels. - Intelligent IVR & Number Masking
Smart, multilingual IVR combined with privacy-first call masking—critical for regulated industries and gig platforms such as ride-sharing and marketplaces. - AI & Automation
AI-powered voice analytics, intelligent call routing, and hybrid human–AI chatbots to improve efficiency, response times, and decision-making. - Mobile-First & Remote-Ready
Mobile apps for distributed teams, along with browser-based (WebRTC) and softphone support to enable remote work and reduce infrastructure costs. - Advanced Analytics & Real-Time Reporting
Live dashboards with actionable metrics to track agent productivity, customer interactions, call quality, and ROI in real time. - Security & Compliance
Compliance with TRAI/DOT regulations, India data residency, end-to-end encryption, and enterprise certifications such as ISO 27001 and SOC 2. - Seamless Integrations
Native integrations with leading CRMs (Zoho, Salesforce), e-commerce platforms (Shopify), and helpdesks (Freshdesk), along with open APIs for faster deployment. - Flexible & Transparent Pricing
Pay-as-you-go pricing models with elastic scalability to manage growth and seasonal call volume spikes efficiently. - Vernacular & Omnichannel Experience
and IVR in regional languages such as Hindi, Tamil, and Bengali, with seamless continuity across voice, chat, and WhatsApp. - Industry-Specific Customization
Purpose-built features for industries like BFSI (PCI compliance), edtech (predictive dialers), and logistics (real-time dispatch and delivery calls).
Top 12 Cloud Telephony Software
| Cloud Telephony Solution | Best For | Key Differentiators |
|---|---|---|
| Ozonetel | Enterprise, high-volume CX | Omnichannel CX with AI automation |
| Exotel | Scalable voice operations | Reliable IVR and call masking |
| Tata Tele (Smartflo) | Regulated, large enterprises | Compliance-backed enterprise telephony |
| RingCentral | Global enterprises | Unified communications platform |
| MyOperator | SMB inbound teams | Simple IVR and affordability |
| TeleCMI | Automation-led teams | AI-driven call routing |
| Knowlarity | Sales and marketing teams | Call tracking and automation |
| Servetel | Startups and SMEs | Cost-effective virtual numbers |
| Airtel IQ | Nationwide enterprises | Telco-grade reliability and coverage |
| CloudTalk | Outbound sales teams | Power dialer and sales analytics |
| Cisco Webex Calling | Hybrid and global teams | Secure cloud PBX |
| Sarv | SMBs and mid-market teams | Affordable IVR and voice broadcasting |
Top 12 cloud telephony software solutions for the year 2026.
Whether you’re a small startup or a large enterprise, our carefully selected list ensures that you’ll find an ideal cloud telephony solution to streamline communication processes, enhance customer interactions, and drive business growth.
1 Ozonetel
An enterprise-grade cloud telephony and CX platform designed for high-volume customer conversations across voice and digital channels.
Key Features
- Omnichannel voice, SMS, WhatsApp, chat in unified dashboard.
- Custom IVR with intelligent call routing workflows.
- Real-time analytics and performance dashboards.
- CRM integrations with Salesforce, Zoho, Freshdesk.
- Call recording, monitoring, and compliance controls.
Reasons to Buy
- Improves agent productivity through automation and intelligent routing.
- Scales seamlessly for large inbound and outbound operations.
- Delivers consistent customer experience across all communication channels.
G2 Rating: ⭐ 4.6/5
User Review: “Reliable platform with strong automation and excellent reporting capabilities.”
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2 Exotel
A reliable cloud telephony provider enabling businesses to manage voice, SMS, and customer interactions at scale.
Key Features
- Virtual and toll-free numbers for local presence.
- Multi-level IVR and smart call routing.
- Call masking for privacy protection.
- Call analytics and performance tracking.
- High-availability cloud infrastructure.
Reasons to Buy
- Ensures reliable call quality with minimal downtime.
- Supports privacy compliance for sensitive customer conversations.
- Easy to deploy without physical hardware.
G2 Rating: ⭐ 4.4/5
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3 Tata Tele Business Services (Smartflo)
Intro (17 words):
TATA’s enterprise-grade Smartflo powers 7,000+ businesses with compliant, scalable cloud telephony and custom communication solutions.
Key Features
- Multi-level IVR with skill-based call routing.
- Click-to-call and inbound-outbound call blending.
- 20+ integrations including Zoho, Salesforce, HubSpot.
- Local language voicemail and call management.
- Enterprise-grade SLAs and uptime assurance.
Reasons to Buy
- Strong regulatory compliance backed by trusted TATA infrastructure.
- Reliable solution for large, multi-location enterprise teams.
- Smooth onboarding with responsive enterprise support.
G2 Rating: ⭐ 4.0/5
User Review:
“Feature-rich and compliant platform. Support is responsive and onboarding experience is smooth.”
4 RingCentral
A global unified communications platform combining cloud telephony, messaging, and video for enterprise collaboration.
Key Features
- Cloud PBX with advanced call routing.
- Voice, messaging, and video conferencing.
- AI noise cancellation and automation tools.
- Desktop and mobile app support.
- Enterprise-grade security and compliance.
Reasons to Buy
- Ideal for large distributed teams.
- Combines communication tools into one platform.
- Highly reliable with global infrastructure.
G2 Rating: ⭐ 4.0/5
User Review: “Powerful UC platform with strong reliability and collaboration features.”
5 MyOperator
Intro (16 words):
A cloud telephony solution built for Indian SMBs to manage inbound calls and IVR workflows easily.
Key Features
- Hosted IVR with drag-and-drop flow builder.
- Call recording and detailed call logs.
- Local and toll-free virtual numbers.
- Multi-agent call routing and queuing.
- Real-time analytics dashboard.
Reasons to Buy
- Simplifies call management for growing teams.
- Affordable pricing suitable for small businesses.
- Quick setup without technical complexity.
G2 Rating: ⭐ 3.5/5
User Review: “Easy to use and effective for tracking inbound calls.”
6 TeleCMI
A modern cloud telephony platform offering AI-driven call automation and omnichannel communication capabilities.
Key Features
- AI-powered call routing and analytics.
- Virtual numbers and IVR automation.
- WhatsApp and SMS communication support.
- Real-time reporting dashboards.
- Queue and call flow management.
Reasons to Buy
- Strong automation for support teams.
- Good regional language support.
- Suitable for sales and service use cases.
G2 Rating: ⭐ Emerging
User Review: “Helpful automation features for improving customer communication.”
7 Knowlarity
A cloud communication provider offering IVR, call tracking, and voice automation for sales and support teams.
Key Features
- Multi-level IVR and call flows.
- Click-to-call and click-to-SMS features.
- Advanced call masking capabilities.
- Call analytics and lead tracking.
- CRM integrations and APIs.
Reasons to Buy
- Strong automation for customer engagement.
- Useful for sales and marketing teams.
- Improves visibility into call performance.
G2 Rating: ⭐ 4/5
User Review: “Effective IVR and call automation tools.”
8 Servetel
An India-focused cloud telephony provider offering cost-effective calling solutions for startups and SMEs.
Key Features
- Virtual, mobile, and toll-free numbers.
- Smart call routing and forwarding.
- Call recording and analytics tools.
- SMS and WhatsApp communication support.
- API-based system integrations.
Reasons to Buy
- Cost-effective solution for small businesses.
- Flexible plans for growing call volumes.
- Centralised communication across channels.
G2 Rating: ⭐ Not widely listed
User Review: “Reliable service with flexible pricing and good support.”
9 Airtel IQ
A telco-grade cloud communications platform from Bharti Airtel, powering over six billion calls annually for Indian enterprises.
Key Features
- Unified voice, SMS, WhatsApp, and video communication stack.
- Nationwide inventory of STD and local virtual numbers.
- Enterprise-grade APIs for communication workflows.
- End-to-end encryption with DOT and TRAI compliance.
- High-availability infrastructure backed by Airtel network.
Reasons to Buy
- Delivers 24/7 telco-level reliability and consistent call quality.
- Simplifies omnichannel expansion through a single platform.
- Ideal for scaling nationwide communication with local presence.
G2 Rating: ⭐ 4.1/5
User Review:
“Seamless CRM integrations and proven uptime. Excellent choice for scaling with regional and local number routing.”
10 CloudTalk
A cloud-based calling solution designed for sales and support teams needing advanced outbound capabilities.
Key Features
- Power dialer and smart calling modes.
- IVR, call queues, and routing.
- Advanced analytics and reporting.
- Global number availability.
- Team productivity and monitoring tools.
Reasons to Buy
- Excellent for outbound sales operations.
- Strong analytics for performance optimisation.
- Quick setup and easy team onboarding.
G2 Rating: ⭐ 4.4/5
User Review: “Clean interface with powerful dialing and analytics tools.”
11 Cisco Webex Calling
Intro (17 words):
A global unified communications leader offering secure, scalable cloud calling for hybrid and multinational enterprise teams.
Key Features
- Cloud PBX with PSTN calling from any device.
- Seamless integration with Microsoft 365 and Slack.
- Centralised device provisioning and user management.
- Advanced call analytics and reporting dashboards.
- Enterprise-grade security and compliance controls.
Reasons to Buy
- Trusted global brand with world-class security standards.
- Ideal for hybrid, remote, and multinational workforces.
- Reliable uptime with seamless global scalability.
G2 Rating: ⭐ 4.1/5
User Review:
“Easy to scale, excellent uptime, and strong integrations for managing global operations.”
11 Sarv
An India-focused cloud telephony provider offering reliable voice solutions for SMBs and mid-market customer communication needs.
Key Features
- Virtual numbers including mobile and toll-free options.
- Multi-level IVR with intelligent call routing.
- Call recording and detailed call analytics.
- SMS and voice broadcasting capabilities.
- API-based integration with CRM and business tools.
Reasons to Buy
- Cost-effective solution for growing Indian businesses.
- Simple setup with minimal technical dependencies.
- Suitable for inbound support and outbound campaigns.
G2 Rating: ⭐ Not widely listed
User Review:
“Affordable and dependable platform for managing business calls and basic automation.”
12 CallHippo
A cloud phone system focused on helping sales and support teams manage global calling efficiently.
Key Features
- Global virtual phone numbers with local presence.
- Power dialer for outbound sales teams.
- CRM integrations including HubSpot and Zoho.
- Call recording and voicemail management.
- Web and mobile-based calling apps.
Reasons to Buy
- Boosts sales productivity with power dialing.
- Ideal for startups expanding globally.
- Easy onboarding with minimal technical setup.
G2 Rating: ⭐ 4.5/5
User Review: “Very user-friendly and effective for managing international sales calls.”
Cloud telephony has become essential for businesses looking to scale faster, communicate better, and deliver consistent customer experiences. With options ranging from SMB-friendly solutions to enterprise-grade platforms, the right choice depends on your scale, channels, and automation needs. Evaluating providers on reliability, compliance, integrations, and analytics will help you build a future-ready communication stack.
Conclusion
Cloud-based telephony solutions are quickly becoming the preferred choice of contact centers due to their scalability, flexibility, and cost savings. Moreover, innovations and the use of artificial intelligence are likely to add greater value in the near future with more competitive pricing and features.
Still Evaluating Cloud Telephony Providers?
Frequently Asked Questions
Cloud telephony enables businesses to make and receive calls over the internet instead of traditional phone lines. It uses cloud-based infrastructure to manage IVR, call routing, recordings, and analytics—eliminating the need for physical PBX hardware.
The right provider depends on your business size, call volume, channels required (voice, WhatsApp, SMS), compliance needs, integrations, and scalability. Enterprises often need omnichannel and automation, while SMBs may prioritise affordability and ease of setup.
Yes, leading cloud telephony providers in India are compliant with TRAI and DOT regulations. They support registered templates, consent management, call masking, and approved number series to ensure secure and compliant customer communication.
Most modern cloud telephony platforms integrate seamlessly with popular CRMs like Salesforce, Zoho, and HubSpot, as well as helpdesks and e-commerce platforms. These integrations enable contextual conversations, automated workflows, and better performance tracking.
Yes. Cloud telephony is ideal for startups and SMBs because it requires no hardware, offers pay-as-you-go pricing, and scales easily. Even small teams can access features like IVR, call recording, and analytics without heavy upfront investment.
