Agent Assist

Empower Agents with Real-time Insights from Millions of Conversations

Trusted by 2500+ Businesses

Built for Every Customer-facing Team

Equip your team to engage better, sell smarter, and support faster — across all touchpoints.
Instantly Understand Every Customer

Assist your agents with relevant information on customer sentiment, demographics, and recent interactions. 

Enable them to quickly personalize conversations and be more empathetic.

Empower Agents to Reply Faster,
Serve Better

Guide your agents with the right words at the right moment both on calls and chat.

Resolve queries faster and improve customer satisfaction with every conversation.    

Ensure Clear, Confident Communication

Don’t let poor grammar weaken the impact of an empathetic conversation.

Let AI ensure clarity and correctness in every response.

Detect Intent & Route Conversations Intelligently

Let the system identify caller intent in real-time & escalate calls to the most qualified agent.

Enable smooth handoffs—bot to agent, or agent to expert for
better CX.

Nobody understands customer conversations better than us

We have over a decade of experience in building call center solutions for customer support and sales. Our conversational AI platform addresses the specific needs of call centers across industries including ecommerce, logistics, banking, finance, education, consumer electronics, travel, and insurance.
Ecommerce
Finance
Logistics
Education
Banking
Insurance

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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