One Unified Agent Workspace for
Every Customer Conversation

Everything CX teams need unified into single connected hub 

  • One workspace for voice + digital + social
  • One intelligence layer for sentiment, intent, and context
  • One source of truth for Marketing, Sales, Support, and CX leaders
Transform Every Business Metric That Matters
When conversations connect, performance improves across the entire business value chain.
  • Lower Total Cost of Ownership
    Reduce operating costs by up to 50% through platform consolidation
  • Revenue Growth
    Drive up to 23% higher profitability with better engagement and conversion
  • Faster Time to Value
    Go live in days and scale instantly with cloud-native architecture
  • Smarter Decisions
    Unified analytics turn conversations into actionable CX intelligence
  • Single Agent Console
    Handle every interaction from a single interface—no tool switching
  • Complete Customer Context
    See the full customer journey before responding
  • AI-Powered Assistance
    Get real-time guidance, summaries, and next-best actions
  • Sustainable Productivity
    Fewer escalations and handoffs reduce effort and burnout
  • Seamless Journeys
    Customers move effortlessly without repeating information
  • Faster Resolution
    Cut handle time by up to 40% with context-led interactions
  • Proactive Engagement
    Address issues early—often before customers reach out
  • Consistent Experience
    Deliver the same high-quality service at every touchpoint

CX Works Best When Everything Works Together

Give your teams clarity, confidence, and command across every customer
moment - no matter where the conversation starts or continues.

Ready to See our Unified Platform in Action

Join leading brands who are transforming customer experience with
our integrated solution.

How Leading Industries Transform CX With
Connected Intelligence

From acquisition to retention, explore how unified CX works across
everyday customer journeys.

Retail & E-Commerce

Challenges
  • High cart abandonment due to delayed or inconsistent responses
  • Overwhelming social inquiries during peak seasons
  • Fragmented review management impacting brand perception
  • Disconnected customer journeys across social,, reviews, and support
Solutions
  • Real-time social sentiment detection with automatic ticket creation
  • Unified social-to-voice workflows with complete interaction context
  • Integrated order tracking and automated cart recovery campaigns
  • Centralized handling of DMs, reviews, chat, and calls
Impact
cart abandonment
faster query resolution

Banking & Financial Services

Challenges
  • Lead Drop Off
  • Verification Friction
  • Peak time support overload
  • Fragmented complaints
Solutions
  • intent detection
  • priority routing
  • secure channel transitions
  • compliant recording & archiving
Impact
conversions
NPS

Healthcare

Challenges
  • Social blind spots in patient concerns
  • High no-show rates
  • Fragmented patient communication
  • Compliance risks
Solutions
  • Compliant social-to-private transitions
  • Unified patient profiles
  • Automated appointment reminders
no-shows
patient satisfaction

Travel & Hospitality

Challenges
  • Slow response to reviews
  • disruption handling
  • Last-minute cancellations
  • Fragmented guest feedback
Solutions
  • Automated service ticketing
  • Priority handling for valued guests
  • unified guest profiles
  • post stay outreach
repeat bookings
CSAT uplift

Real Estate

Challenges
  • Lead leakage
  • Delayed follow-ups
  • Disconnected buyer journeys
  • Low intent visibility
Solutions
  • Instant lead capture
  • Voice AI follow-ups
  • full buyer context
  • post-visit engagement
conversion rates
lead leakage

Enterprise-Grade Features,
One Connected Hub

Everything you need to deliver exceptional customer experiences—
all in one place.
Omnichannel Engagement
AI & Intelligent Automation
Social Listening & Intelligence
Agent Workspace & Productivity
Native
Integration
Security & Compliance
Omnichannel Engagement
  • Voice (Inbound & Outbound)
  • Social Media (All Major Platforms)
  • WhatsApp Business, Email & Chat
  • SMS, Messaging & Online Reviews
  • Web & Mobile Customer Engagement
AI & Intelligent Automation
  • Conversational AI & Voice AI Agents
  • Real-time Sentiment Tracking
  • Intent Recognition
  • AI-Powered Response
  • Smart Routing
Social Listening & Intelligence
  • Multi-Platform Social Monitoring
  • Brand Health & Reputation Tracking
  • Crisis Detection & Real-Time Alerts
  • Competitor & Influencer Intelligence
Agent Workspace & Productivity
  • Unified Agent Desktop 360°
  • Unified Reporting (Voice + Social)
  • Custom Dashboards & Real-Time Metrics
  • Knowledge Base Integration
  • Performance Dashboards
Native Integration
  • CRM & Ticketing Tools (All Major)
  • API-First Architecture
  • Webhook Support
  • Custom Workflows
  • Knowledge Base Integration
Security & Compliance
  • SOC 2 Type II Certified
  • ISO 27001 Compliant
  • GDPR Ready
  • HIPAA Compliant
  • PCI-DSS Level 1

Ready to Unlock the Power of

Unified Customer Intelligence?

See how Ozonetel and Locobuzz help enterprises improve retention by up to
35% through unified, intelligent CX.