NBFC

Accelerate Lending. Automate Collections.
Amplify Customer Lifetime Value.

Automate lead outreach, boost conversion, accelerate KYC, personalize onboarding, and simplify collections. Deliver seamless, compliant, and intelligent customer experiences across the entire credit lifecycle.
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Award-winning CX in NBFC

Best Customer Centric Culture
Best Contact Center of the Year
Best Omnichannel Experience

Trusted Partner to Leading NBFCs 

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Brand Name : Brand Short Description Type Here.
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Brand Name : Brand Short Description Type Here.
Brand Name : Brand Short Description Type Here.
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Proven CX-Wins, Real Stories of NBFC Growth
with AI & Automation

Improved sales & service efficiency with 360° customer view 
Streamlined lead management, automated support, improved agent efficiency making credit journeys effortless. 
10%

Increase in Agent Efficiency

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Targeted Campaigns & Improved Collections 
Ran personalized digital campaigns to improve sales & used Voice AI Agents to send  timely payment reminders 
8%

Increase in Collections

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Drive CX-Led Growth in Lending: From Acquisition to Upsell at Scale

Provide secure, multilingual conversations across urban and rural segments. Automate workflows, boost agent productivity, personalize borrower experiences across channels and touchpoints.

Innovative CX Solutions Across the
Entire Credit Lifecycle

Path to Purchase
Path to Purchase
(Marketing)
Purchase
Purchase
(Sales)
Post Purchase
Post Purchase
(Service)
Hyper-personalized
Outreach
Hyper-personalized Outreach
Run targeted campaigns aligned with borrower needs & channel choice
Loan
Disbursement
Loan Disbursement
Automate status updates and reduce disbursal turnaround time.
Collections
Collections
Send timely EMI reminders and automate follow-ups.
Loan Inquiry
Management
Loan Inquiry Management
Capture, route, and respond to loan inquiries instantly.
Loan
Servicing
Loan Servicing
Enable quick resolution with self-service and contextual routing.
Cross-Sell &
Upsell
Cross-Sell & Upsell
Target high-value borrowers with other products and insurance add-ons
Loan
Approvals
Loan Approvals
Accelerate loan decisions with smart workflows and notifications.
Sales Effectiveness & Coaching
Sales Effectiveness & Coaching
Monitor calls and trigger real-time coaching for agents.
Top-Ups
Top-Ups
Target eligible customers with timely credit extension offers.
Lead
Conversion
Lead Conversion
Engage qualified leads with smart dialers and nudges.
Loan
Restructuring
Loan Restructuring
Guide borrowers through restructuring options with personalized support.
Next Best
Products
Next Best Products
Recommend products using behavioral and repayment insights.
Digital Loan
Onboarding
Digital Loan Onboarding
Assist customers through multilingual, digital onboarding journeys
Renewals &
Reminders
Renewals & Reminders
Identify maturing loans, offer renewals, and capture consent to retain customers.
Survey &
Feedback
Survey & Feedback
Capture feedback and sentiment to improve service quality.
Products
  • CXi Reach
  • Auto Dialer
  • CXi Switch
  • Voice AI Agent
  • Omnichannel+ 
  • CXi Audit 
  • Auto Dialer 
  • CRM Integration 
  • Omnichannel+
  • Agent Assist
  • Chatbot
  • CXi Pulse & Audit
  • CXi Switch
  • IVR & Dialer
  • Voice AI Agent
  • CXi Pulse & Audit
  • Agent Assist
  • Knowledge AI
Business Impact
3X

lead
conversion 

25%

faster
onboarding 

10%

increase in
collections

30%

higher
KYC

15%

higher upsell
conversion 

5%

increase in
upsell 

15%

lower acquisition
cost

30%

reduction in
AHT 

25%

increase in lifetime
value 

28%

increase in
FCR

8%

higher
CSAT

Voices of Success: Our Customers Speak

From Lending to Loyalty - See How Ozonetel Transforms NBFC CX 
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