Corefactors

Run Seamless Contact Center Operations with Corefactors.

Automate call handling, improve agent productivity, and deliver consistent customer experiences through a connected, AI-enabled integration.
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Powerful Features for
Seamless Call Management
Connect Ozonetel’s CCaaS with Corefactors CRM to improve visibility,
reduce manual effort, and streamline customer interaction.
Feature Cards Row Expand
One-Click Calling from CRM

Place outbound calls directly from the CRM with "Call Now" for quick, hassle-free dialing and instant engagement.

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Automated Call Logs & Recordings

Digital screen showing multiple call logs in a list, with a glowing “recording” red dot or waveform.

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Efficient Missed Call Management

Surrounded by arrows showing routing or automated responses or a flow showing how missed calls are sorted.

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Live Monitoring & Agent Visibility

Screen displaying multiple agent cards with online indicators and live metrics or analytics dashboard with live graphs.

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Unlock Higher Efficiency and
CSAT with Smart Integration
Enhance every customer touchpoint by integrating call workflows,
AI analytics, and unified communication inside a single intelligent CRM system.
Simplified Omnichannel Engagement

Manage voice, email, SMS, and WhatsApp from one CRM, enabling seamless follow-ups, unified communication, and a smoother experience across every customer touchpoint.

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Faster, Smarter Conversations

Instant click-to-call, automated logging, and real-time visibility help agents respond faster, improve call efficiency, and deliver meaningful support at every stage.

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Higher Agent Productivity

Agents handle more calls with one-click actions, automated tasks, cross-device login options, and streamlined workflows that reduce effort and
boost performance.

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Actionable AI Intelligence

AI-powered sentiment analysis, call insights, and performance tracking help identify high priority leads, improve agent behavior, and guide better decision-making.

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Stronger Customer Retention

Consistent support, quick resolutions, feedback surveys, and smarter follow-ups strengthen relationships, elevate brand trust, and increase long-term customer loyalty.

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Setup in minutes.
Get a complete contact center up and running within Corefactors in 24 hours or less.
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Frequently Asked Questions

Integrating both platforms streamlines communication, automates call handling, syncs call logs and recordings, improves agent productivity, and enables AI-powered insights for smarter customer engagement.

Agents can place one-click calls, access auto-logged call details, manage missed calls, and work across devices – reducing manual tasks and increasing daily call handling capacity.

Yes, supervisors can monitor live calls and agent activity through Corefactors’ CEO dashboard, helping improve coaching, quality control, and operational efficiency.

Absolutely, the integration provides AI-powered sentiment analysis, performance tracking, and priority tagging – helping businesses identify valuable leads, improve conversations, and elevate customer experience.

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