AI That Collects with Confidence
The Smarter Way to Collect
Your collections process doesn’t need more agents. It needs more intelligence.
With CXi AI, you can automate thousands of conversations, analyze customer intent, and recover dues faster—without compromising experience
Meet Your AI Collections Team
These AI agents are always on, always compliant,
and always improving.
Meet Your AI Collections Team
These AI agents are always on, always compliant,
and always improving.
Meet Your AI Collections Team
These AI agents are always on, always compliant,
and always improving.
CXi Pulse – VOC Engine for Collections
Listens to thousands of calls to surface insights like:
- Top reasons for non-payment
- Regions or products with high delinquency
- Sentiment patterns & agent empathy scores
No forms. No filters. Just ask:
‘Why are customers defaulting this month?’
…and get an instant answer.
CXi QA – 100% Compliance. Zero Overhead.
Forget manual audits. Our AI listens to every call, checks for:
- Mandatory disclosures
- Right party validation
- Tone & empathy adherence
…and gives each call a score.
CXi Agent Assist – Live Coaching for Live Calls
Your agents get real-time prompts like:
- ‘Offer a settlement now’
- ‘Escalate to collections lead’
- ‘Customer shows high risk of default’
All while the call is still ongoing.
Real Impact, Real Fast
Outcome
What to Expect
Days to Collect
- 35% faster
Manual Effort per Call
- 50%
Promise-to-Pay Conversion
- 2.5x
Dispute Resolution Time
- 40%
Agent Compliance Violations
- 90%
Easy to Integrate. Even Easier to Scale.
Use our prebuilt agents or build your own in the CXi Customer Journey Studio
- No-code design
- Attach DIDs, test instantly
- Go live in days, not months
