What is a voice bot? I would define a voice bot as an interactive voice user interface powered by NLP. It can help your inbound or outbound call center in several ways. In terms of customer support, a voice bot can be used to help provide...
What is the basic motive for a business to provide self-service? Is the aim to reduce call queues, agent workloads, and costs? Or is it to improve their customer experience? Turns out, self-service can simultaneously improve efficiency while improving the customer experience. Because, in many cases,...
It has been quite a while since chatbots have invaded the customer service sector. Several big-name bots have taken up residence on different platforms to serve various purposes. Chief among those purposes is to let the users interact and communicate in real-time. This provides a...
3 reasons why well-trained, easily accessible staff are critical for implementing good self-service The tech-handicap that used to exist once upon a time is now history. Now everyone has a smartphone, they are tech-literate and there is minimal resistance to the idea of self-service. Or that's...
A chatbot or voice bot, as the name suggests is a virtual ‘Bot’ or computer program that conducts a conversation. Powered by artificial intelligence (AI) and natural language processing (NLP), these Bots are designed to simulate human conversational patterns. These bots are used in a...
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