Communication Solutions You Can Bank On

Upgrading Customer Experience in Banking, Financial Services & Insurance

Stay Ahead of The Curve

BFSI leaders need to enable cost-effective, secure communication solutions across various customer touchpoints. Learn how Ozonetel can help

Select from Cloud, Hybrid, and on-Premise or Private cloud call center solutions.

Use our open APIs to integrate with any other business tools

Automate with our advanced AI tools.

Reduce Operational Costs

Cut your operating costs by 30% or more using our secure cloud or hybrid solutions.

Automate Responses

Automate Feedbacks, Reminders, or Follow-ups with SMS, Dialers, Automated IVRs, and Voice Bots.

Secure Information

Number masking enables agents to receive and make calls to customers while keeping customer data private.

Enhance Customer Relations

We offer a number of tools such as call forwarding, CRM integrations, and sticky agent features that take your customer experience to the next level.

Prioritize VIP customers and automatically transfer their calls to their relationship or account managers.
Securely forward calls to account managers’ personal numbers after office hours without revealing their phone numbers.
Ensure that agents can securely view relevant customer information while speaking or chatting with them.

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The Power of Automation

Ozonetel Cloud Contact Center is packed with tools to ensure efficient workflows across millions of voice interactions. Automation and Voice Communications can help you deliver better customer experience across diverse needs.

IVR

Create multi-level IVR with ease. Add visual IVR, speech recognition, and integrate voice biometrics if needed.

INTELLIGENT ROUTING

Customize call logic for your business. Distribute load evenly amongst agents while routing calls by time, department, or customer priority.

AUTOMATE VERIFICATIONS & REMINDERS

Send automated voice or SMS verification messages and reminders for dues, loan repayment, or last dates.

SCHEDULE & AUTOMATE OUTBOUND CALLING

Improve agent efficiency by 30 to 590% using automated dialers, IVR blasters, and call scheduling.

CALL RECORDINGS

Securely save call recordings on the cloud. Easily access them from anywhere for vigilance, ombudsman, or conflict resolution.

SPEECH TO TEXT

Use speech to text to save call recordings as easy to store text transcripts.

Superior Monitoring Tools

Ozonetel offers some of the most advanced monitoring tools for call centers. Contact us to know more.

Manage call queues across multiple campaigns with live dashboards

Use Snoop, Barge-in, and whisper tools to proactively improve performance.

Use AI-based speech analysis to track customer sentiment in real-time.

Need to Automate Debt Recovery?

Collection calls are critical yet time-consuming. Learn how Ozonetel’s voice bots have helped banks and financial institutions automate these with our AI-driven Voice bots.

Customer Success Stories

Ozonetel has helped Banking, Financial institutions, Insurance, and fintech companies across the globe create secure, compliant customer communications

Mahindra Finance

Learn how we helped to automate 3 lakh loan verification calls & 5 million EMI reminders to remain RBI compliant with a 100% secure, cloud-based process.

HDFC Bank

Learn how we help HDFC Bank run an efficient, centralized contact center handling 1 lakh daily calls, with just 500 agents.

Motilal Oswal Securities

Learn how Ozonetel worked with Motilal Oswal to reduce trade call confirmation time by 50% using automated calling.

Clear Tax

Learn how modern Fintech companies use our solution to enhance customer experience with a blended call center solution.

Why Choose Ozonetel?

Ozonetel is one of the only cloud telephony providers who own the complete stack. We do not depend on any 3rd party CPaaS for running our product and have our own hardware and telecom expertise. 

Our ISO-certified solution is known for its superior voice quality, 99.9% uptime, and 100% call logging

Open APIs assure deep integrations with CRM and other business tools.

IT teams, Developers, and Architects love how easily they can build custom logic on our robust platform.

We get great reviews for our easy-to-use live reporting tools.

And most of all, both partners and clients recommend us for our highly responsive customer support.

50 Million

Users

12 Million

Daily Calls

250 Million

annual calls

40 Million

API hits daily

Trusted by Over 1500+ brands across the globe

Cash in on the right technology. Contact us today.

♦   ISO Certified

 

♦   G2 High performer for 2 years consecutively

 

♦   99.9% uptime. 24 * 7 Customer Support

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